transcosmos Information Systems

OCTOBER 8, 2015

It goes without saying that businesses have tried to find ways to improve their customer service through the use of technology, so much so that customer service has become incomplete without it. Just how important is technology to customer service at this modern age? Here are three reasons. And why not?

Technology 48

Technology Customer Service Social Media Loyalty Programs 48

transcosmos Information Systems

OCTOBER 8, 2015

It goes without saying that businesses have tried to find ways to improve their customer service through the use of technology, so much so that customer service has become incomplete without it. Just how important is technology to customer service at this modern age? Here are three reasons. And why not?

Technology 48

Technology Customer Service Social Media Loyalty Programs 48

CSM Magazine

JANUARY 4, 2023

So you’ve worked out the kinks in your services and product offerings, but what about your customer service? Good customer service is an absolute must for any business hoping to do well in today’s hyper-competitive market. Offer customer insights. Enter QR Codes.

Customer Experience 52

Customer Experience How To Trends Tools 52

Think Customers

FEBRUARY 1, 2024

In today’s hypercompetitive market, actionable customer insight is extremely valuable currency. That’s one of the takeaways from Google Chief Strategist Neil Hoyne’s mainstage presentation at last week’s Customer Contact Week (CCW) Austin event.

Data 52

Data Leadership Innovation Industry 52

SurveySensum

MAY 2, 2024

From shaping product development to empowering employees, building trust, and boosting loyalty, a well-oiled closed feedback loop is the secret weapon that elevates customer experience to new heights. It’s a dynamic process where customer insights aren’t just collected. But what exactly is a Closed Feedback Loop?

Examples 52

Examples Customer Service Social Media Loyalty 52

Stella Connect

JULY 17, 2017

Like so many other brands’ customer service operations, it was simply a cost of doing business. Stan Lucas, AVP of Customer Insights and Advanced Analytics for Lane Bryant, recalls the beginning of the end of the company’s cost-containment (and therefore costly) approach to contact center management. “We

Contact Center 45

Contact Center Sales Metrics Apparel 45

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Comm100

SEPTEMBER 22, 2021

As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part of our series on Digital Transformation in Customer Service , we looked at why businesses can’t afford to ignore digital transformation.

Customer Service 154

Customer Service Social Media Leadership Omni-Channel 154

Think Customers

OCTOBER 28, 2020

The more flexibility that companies have in ramping up or down quickly with a variety of internal and outsourced staff, the better positioned they will be at meeting service levels and delivering a great customer and employee experience. To understand what customers care about, leverage the knowledge of front-line agents.

Financial 52

Financial Insurance Banking Customer Journeys 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Think Customers

OCTOBER 11, 2021

Open-ended questions can reveal amazing insight. That’s where speech analytics software comes in. It’s time for CX leaders to deploy these metrics with action, technology, and deep questions that consider the emotions behind customer service. How to improve NPS. Learn more about contact center metrics today.

Contact Center 52

Contact Center NPS Metrics Effort Score 52

Eptica

APRIL 30, 2019

When asked what their top priorities for the year were, CX leaders said it was supporting business growth by providing differentiated service that meets consumer expectations, all while improving efficiency. They show what they are interested in, what motivates them and what is important in the customer journey.

Self Service 60

Self Service Chatbots Consumers Social Media 60