CSM Magazine

AUGUST 18, 2022

Used correctly, your Instagram marketing efforts can strengthen your relationships with your target audience, and help you to differentiate your brand through social service. How to use Instagram for customer service. Not only does this show respect to your customers, but it also gives you some great user-generated content.

Customer Service 52

Customer Service Marketing Social Media Guidelines 52

Lumoa

JUNE 14, 2023

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Think about it. Or recommend them to your friends and family?

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Whether through a simple “How satisfied were you with our service?”

Survey 130

Survey Customer Service Strategy Effort Score 130

CSM Magazine

OCTOBER 28, 2021

Reuters Events are excited to announce the next free customer service & experience webinar: ‘Becoming a CX Visionary: How Leaders Build a Customer-Centric Culture’ featuring senior leaders from CVS Health, Comcast, Nissan NA & Bloomfire! Speakers include: Srikant Narasimhan, VP Enterprise Customer Experience, CVS Health.

Customer Centricity 52

Customer Centricity Culture Ecommerce Government 52

Think Customers

FEBRUARY 1, 2024

In today’s hypercompetitive market, actionable customer insight is extremely valuable currency. That’s one of the takeaways from Google Chief Strategist Neil Hoyne’s mainstage presentation at last week’s Customer Contact Week (CCW) Austin event.

Data 52

Data Leadership Innovation Industry 52

transcosmos Information Systems

OCTOBER 8, 2015

It goes without saying that businesses have tried to find ways to improve their customer service through the use of technology, so much so that customer service has become incomplete without it. Just how important is technology to customer service at this modern age? Here are three reasons. And why not?

Technology 48

Technology Customer Service Social Media Loyalty Programs 48

transcosmos Information Systems

OCTOBER 8, 2015

It goes without saying that businesses have tried to find ways to improve their customer service through the use of technology, so much so that customer service has become incomplete without it. Just how important is technology to customer service at this modern age? Here are three reasons. And why not?

Technology 48

Technology Customer Service Social Media Loyalty Programs 48

NobelBiz

MARCH 5, 2024

This article will be your ultimate guide on call center reporting, where we’ll take you through how Nobelbiz’s cutting-edge capabilities are redefining what it means to excel in customer service. Table of Contents What is Call Center Reporting? What are the Benefits of Call Center Reporting?

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

CSM Magazine

JANUARY 4, 2023

So you’ve worked out the kinks in your services and product offerings, but what about your customer service? Good customer service is an absolute must for any business hoping to do well in today’s hyper-competitive market. Offer customer insights. Enter QR Codes.

Customer Experience 52

Customer Experience How To Trends Tools 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Comm100

SEPTEMBER 22, 2021

As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part of our series on Digital Transformation in Customer Service , we looked at why businesses can’t afford to ignore digital transformation.

Customer Service 155

Customer Service Social Media Leadership Omni-Channel 155

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Stella Connect

JULY 17, 2017

Like so many other brands’ customer service operations, it was simply a cost of doing business. Stan Lucas, AVP of Customer Insights and Advanced Analytics for Lane Bryant, recalls the beginning of the end of the company’s cost-containment (and therefore costly) approach to contact center management.

Contact Center 45

Contact Center Sales Metrics Apparel 45

ShepHyken

AUGUST 21, 2020

The challenge lies in understanding today’s changing reality and employees and customer insights and needs, so that you can equip your people with the right skills and tools. After we overcome the pandemic, there will be something else — with a different buzzword but also requiring us to transform, simplify, adapt, disrupt and comply.

Customer Experience 247

Customer Experience How To Culture Groups 247

Think Customers

OCTOBER 28, 2020

The more flexibility that companies have in ramping up or down quickly with a variety of internal and outsourced staff, the better positioned they will be at meeting service levels and delivering a great customer and employee experience.

Financial 52

Financial Insurance Banking Customer Journeys 52

Eptica

APRIL 30, 2019

When asked what their top priorities for the year were, CX leaders said it was supporting business growth by providing differentiated service that meets consumer expectations, all while improving efficiency. They show what they are interested in, what motivates them and what is important in the customer journey.

Self Service 60

Self Service Chatbots Consumers Social Media 60

Think Customers

OCTOBER 11, 2021

It’s time for CX leaders to deploy these metrics with action, technology, and deep questions that consider the emotions behind customer service. Real Time Speech Analytics to Power Voice of the Customer Insights : Learn how speech analytics can boost NPS scores with meaningful customer insight.

Contact Center 52

Contact Center NPS Metrics Effort Score 52

Eptica

FEBRUARY 28, 2020

That means segmenting effectively by factors such as age, sex, purchases and behaviour in order to deliver a seamless service that matches individual needs and drives greater engagement. You might also be interested in these posts: Unlocking customer insight with technology. The impact of worsening UK customer satisfaction.

Consumers 72

Consumers Self Service Engagement Social Media 72

CustomerSuccessBox

AUGUST 25, 2021

By collating each customer’s structured and unstructured data from across your company. With these comprehensive data points and knowledge, you can create amazing customer experiences. Customize interactions with your customers, and get powerful customer insights. Suggested read: 1.

Customer Success 52

Customer Success Effort Score Customers Sales 52

Kustomer

APRIL 30, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Adrian Swinscoe joins Gabe Larsen to discuss his philosophies and strategies for improving the customer service experience. Punk CX is a new way of looking at customer service that Adrian thought of back in 2017.

Strategy 64

Strategy Customer Service Customer Experience Connections 64