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Create Effective NPS Followup Emails for Better Customer Insights

SurveySensum

The follow-up question helps you understand the reason behind customers’ scores. It’s a valuable metric to gather actionable insights because it: Shows what’s working: Happy customers share what they like, so you know what to keep doing. Are you struggling to analyze your gathered NPS responses effectively?

NPS 52
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4 Ways To Boost Your ECommerce Customer Experience

Lumoa

A clear CX strategy will help you stand out from the big crowd and ensure customers don’t churn because of ineffective purchase processes and bad experiences. Typically, customer experience and UX professionals rely on tools like Google Analytics or Hotjar to understand what their customers are doing and feeling.

Ecommerce 208
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Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). By starting from the inside.

NPS 208
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Voice of the Customer for Product Operations

Thematic

Explaining spikes and drops in essential metrics are their bread and butter, as is helping product teams leverage data for deep customer insights. But it’s not enough to simply listen to customers. Feedback analysis can be done manually, or through an automated analytics solution like Thematic.

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You’ve Got Data? Well Don’t Start There!

C3Centricity

Although companies realize they desperately need to dig into data analytics to maintain their business position, 45% surveyed think their current internal IT development cycles are not sufficient for new analytics and don’t fulfill their business requirements. Fast, Personal Service Is Directly Linked to Customer Loyalty.

Data 268
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Why Technology Won’t Help You Understand Your Customers

C3Centricity

Although companies realize they desperately need to dig into data analytics to maintain their business position, 45% surveyed think their current internal IT development cycles are not sufficient for new analytics and don’t fulfill their business requirements. Fast, Personal Service Is Directly Linked to Customer Loyalty.

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Retail Customer Experience: Strategies for Keeping Shoppers Engaged and Loyal

Retently

Self-service options, including self-checkout systems and digital information kiosks, empower customers with autonomy and skill, improving the shopping experience and the retailer’s operational efficiency. Focus groups which provide structured environments for gathering feedback and insights from a group of customers.

Retail 78