PK

APRIL 16, 2018

Lenati’s expertise spans the overall customer and digital experience, from customer insights and analytics, go-to-market strategy, customer acquisition, channel enablement, through loyalty strategy and retention. The Carlyle Group employs more than 1,600 people in 31 offices across six continents. ###.

Company 40

Company Telecommunications Competitive Advantage Transportation 40

OpinionLab

MARCH 25, 2019

To provide some insight into the current state of the CX market, and provide a bellwether of how well organizations are actually able to quantify the impact of their CX initiatives as they seek to achieve competitive advantage, Customer Think just completed a new primary research study entitled “What Drives CX Success?”

Omni-Channel 60

Omni-Channel Customer Experience Contact Center Retail 60

SurveySensum

JUNE 29, 2023

Brand Example: Link Net, a telecommunication company , faced a wave of customer complaints regarding slow internet speeds and intermittent connectivity issues. Customize Marketing Messages: Personalize marketing emails and offers based on specific customer segments to enhance the customer experience. And guess what?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

TechSee

NOVEMBER 6, 2018

The technology also helps support insurance-based IoT devices, such as in-vehicle telecommunication devices, smart smoke and CO detectors, and digital doorbells, which are increasingly being used for alerts, damage detection, and risk and claim assessment.

Call Center 104

Call Center Insurance Customer Satisfaction Video 104

Pointillist

SEPTEMBER 10, 2020

For example, a telecommunications provider might promote new mobile phones for a customer who is due for an upgrade. More importantly, customer journey analytics enables CX, marketing and customer care teams to prioritize CX improvement initiatives and quantify the ROI of CX investments.

Customer Journeys 128

Customer Journeys Touchpoint Interaction System 128

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Experience Matters

APRIL 7, 2015

Powered by the industry’s most sophisticated text analytics engine, Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise. Successful VoC programs need strong text analytics solutions. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Wootric CX Blog

FEBRUARY 14, 2019

She oversees brand, demand and product marketing — attracting companies that make customer experience their competitive advantage using Wootric’s AI-powered software. At Wootric, Lisa works with our phenomenal team to build a modern approach to enterprise customer feedback management. Maxie Schmidt. Melinda Gonzalez.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

SmartKarrot

NOVEMBER 23, 2020

Customer experience is going to be a major competitive advantage. The major factors influencing such a humongous growth are the digital transformation initiatives in large enterprises in sectors like retail, telecommunications, and professional services. Customer experience has been gaining much prominence in the past decade.

Trends 10

Trends CRM Telecommunications Competitive Advantage 10

Retently

APRIL 11, 2019

Every business, be it a one-man band or an enterprise, is aware that proactively listening to customers and responding to their needs can translate into a huge competitive advantage. No real time analytics. Phone Surveys. Example of phone NPS survey. Offline survey disadvantages.

NPS 87

NPS Survey Multi-Channel Chatbots 87

AWS Machine Learning

MARCH 28, 2024

He focuses on generative AI, AI/ML, and Data Analytics. At AWS, Armando helps customers integrating cutting-edge generative AI capabilities into their systems, fostering innovation and competitive advantage. He specializes in generative AI, serverless computing and data analytics.

Innovation 110

Innovation Telecommunications System Travel 110

SurveySensum

JULY 14, 2020

She has over 15 years of experience in the telecommunications industry and is currently serving as the Customer Experience Performance Management Head at PT Smartfren Telecom. Lead CX Analytics and Insights Manager at CenturyLink. Mila Widyani – Head of Customer Experience at CIMB Niaga. She is the Sr.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Bold360

DECEMBER 1, 2016

Choosing software that does not include analytics. Enterprises today must aggregate legacy applications, customer data and content, and break down organizational silos to innovate the digital customer experience to gain digital agility now and sustainable competitive advantage with one-to-one customer relationships.

Software 40

Software Customer Experience Company CRM 40