Pointillist

MARCH 20, 2020

By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more. So, how are leading enterprises using customer journey analytics in the real world?

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70

LiveChat

OCTOBER 26, 2016

While it’s great for consumers, marketers who relied mainly on paid advertising were not that happy. Customers don’t want to hear about the features of your product or how innovative and original it is. We care about the things that are important for our customers (if you don’t have LiveChat yet, sign up for a free trial ).

Marketing 28

Marketing Advertising Case Study Hotels 28

Help Scout

MAY 21, 2019

You know your company offers customers unique, valuable, and special services or products because you’re on the inside. The question you need to ask yourself is: Do potential customers know what I know? A value proposition is all about being customer-focused and putting yourself in their shoes. If the answer is no, don’t worry.

Examples 40

Examples Hotels Hospitality Travel 40

Grade.us

FEBRUARY 2, 2021

Facebook creates a two-way conversation with customers. . Most of the world is on Facebook, their platform makes it easy to spread your content rapidly with other like-minded customers and prospects. Take a look at Hotel Red’s Facebook page. Uploaded a generous amount of photos of their hotel, restaurant, venue, area.

Hotels 55

Hotels Social Media Video Management 55

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

LiveChat

JULY 10, 2015

Some people think that customer loyalty is a relic of the past. There is only one thing that has changed: the way customer loyalty can be gained. You can either appeal to your customers’ reason and offer benefits they won’t resist, or you can speak to their hearts and show that you share the same principles. Not at all.

Loyalty 28

Loyalty How To Loyalty Programs Airlines 28

LiveChat

JULY 10, 2015

Some people think that customer loyalty is a relic of the past. There is only one thing that has changed: the way customer loyalty can be gained. You can either appeal to your customers’ reason and offer benefits they won’t resist, or you can speak to their hearts and show that you share the same principles. Not at all.

Loyalty 28

Loyalty How To Loyalty Programs Airlines 28

Grade.us

JUNE 13, 2019

You need to get reviews with content which correlate to questions customers might ask. The home services industry is a little different, because you'll often see customers asking you what this or that home problem might indicate. Hotels, Motels, and Bed and Breakfasts (Hospitality Industry). Time saved, decision made.

Hotels 39

Hotels Industry Hospitality Management 39

ShepHyken

MARCH 6, 2020

She writes about how one negative interaction can affect the customer’s overall experience. At a time when every customer counts, we must never forget how our customers see us. One single negative contact can ruin your reputation in the eyes of not only that one customer but also everyone he or she knows.

Customer Service 123

Customer Service Hotels Tips Conference 123

ShepHyken

MARCH 6, 2020

She writes about how one negative interaction can affect the customer’s overall experience. At a time when every customer counts, we must never forget how our customers see us. One single negative contact can ruin your reputation in the eyes of not only that one customer but also everyone he or she knows.

Customer Service 62

Customer Service Hotels Tips Conference 62

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ReviewTrackers

JULY 17, 2017

And since we can access all of those things — and more — with a few swift taps, it’s no wonder that every aspect of the customer experience has merged onto the heavily traveled mobile highway. But what exactly does this mobile-first mentality mean for companies and their customers? And there’s no exit ramp to turn around.

Customer Experience 112

Customer Experience Social Media Hotels Consumers 112

ShepHyken

JUNE 3, 2016

Please join Patricia and me June 8 when we discuss how good customer service drives sales. Perhaps you agree that every customer counts and that we must never forget our customers’ perceptions of us. Mary wowed me with her service and her attitude, but the manager’s lack of response almost nullified her customer service savvy.

Customer Service 81

Customer Service Self Service Hotels Customer Service Training 81

Grade.us

AUGUST 27, 2018

This makes generating and managing reviews far more important for the owners of hotels, resorts, and glamping locations everywhere. Hotels and restaurants were the prime targets of the early Yelp days. Where a law office might win with 50 reviews a hotel might need thousands of positive interactions to compete.

Hospitality 22

Hospitality Industry Tips Management 22

NetBase

JANUARY 30, 2019

Brands in the past may have been impervious to losing customers if their reputation was well established – but that was all before the internet and social media existed. Now consumer loyalty can be swayed by price, ease of shopping experience, negative customer reviews, or just another brand being considered trendier than yours.

Analysis 49

Analysis Social Media Trends Consumers 49

Currency Alliance

JUNE 19, 2019

Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. Points are perceived by customers as a kind of currency; underperforming loyalty brands, equally, prioritize this purely transactional insight.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

SmartKarrot

JANUARY 18, 2022

A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. Zoho is committed to offering outstanding customer service. Instead of marketing, Zoho invests in R&D and customer service. The platform helps create customized videos for businesses in all stages.

Company 11

Company e-support Customer Journeys CRM 11

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. Meet Our Panel of Customer Experience Pros: Daisy Jing. We make it a priority to respond to our customers as quickly as possible. Sasha Tenodi. Wendy Glavin. Randy Hernandez.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40