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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. My Comment: If a post goes “viral” and brings a lot of attention to a company or brand, there is an opportunity for customer acquisition.

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Philippine BPO Statistics 2023

Magellan Solutions

Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. Part-time agents stayed with the company on average for six months. Call center managers serve the company for up to 4 years.

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Pharma-biotech partnerships take on new urgency as patent cliffs loom

Clarivate

A glance at the 2022 top selling drugs for the biggest pharma companies reveals how dependent many large pharmas are on a small basket of products – most acquired through partnerships or acquisitions – that are nearing loss of exclusivity. of AbbVie’s $51.8 billion in revenue to a whopping 67.2% for Bristol Myers Squibb’s $44.7

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Revolutionizing Insurance: How Blockchain Technology is Transforming Claims Processing

CSM Magazine

Source This innovative and secure digital ledger system has the potential to revolutionize claims processing, streamlining operations, enhancing transparency, and ultimately benefiting both insurance companies and policyholders. Striking a balance between innovation and compliance will be crucial for widespread adoption.

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How to Use AI to Create Great Customer Education Course Content

Gainsight

by 2028, up from $6.8b That level of innovation is right around the corner. Seek out the subject matter experts (SMEs) at your company and use their in-depth knowledge of the product and how it works to outline the direction of your content, appropriate formats, and what your customers will need to make the most of it.

Course 52
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“It has completely changed the way we operate”: The Power of Optimove’s Predictive Future Value

Optimove

The E-Learning market was valued at USD 315 billion in 2021 and is projected to grow by 20% from 2022 to 2028, as technological innovations enable more and more people to learn from a distance. One of these companies is Varsity Tutors, an Optimove client. “Our company has grown and evolved at a tremendous pace.

CRM 52
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How retailers and “payviders” are disrupting U.S. healthcare in 2024

Clarivate

Strategy #1: innovate and create Amazon founder Jeff Bezos has said that overnight success takes about 10 years — and that ramp-up period may be what’s playing out for the ecommerce giant in healthcare. While the key players’ strategies differ, all are focused on bending the cost curve while increasing patient touchpoints and engagement.