CSM Magazine

AUGUST 16, 2023

In recent years, the insurance industry has witnessed a remarkable transformation, and at the heart of this change is blockchain technology. In this article, we will delve into the world of blockchain technology and its profound impact on claims processing within the insurance sector.

Insurance 52

Insurance Technology Policies System 52

ShepHyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. My Comment: If a post goes “viral” and brings a lot of attention to a company or brand, there is an opportunity for customer acquisition.

Customer Service 80

Customer Service Loyalty Programs Retail Loyalty 80

Magellan Solutions

NOVEMBER 10, 2023

Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. Part-time agents stayed with the company on average for six months. Call center managers serve the company for up to 4 years.

Call Center 52

Call Center Government Telecommunications Industry 52

Clarivate

MAY 31, 2023

A glance at the 2022 top selling drugs for the biggest pharma companies reveals how dependent many large pharmas are on a small basket of products – most acquired through partnerships or acquisitions – that are nearing loss of exclusivity. Pharma is placing bigger bets on a smaller number of therapeutics and technology platforms.

Healthcare 52

Healthcare Innovation Analytics Resources 52

Clarivate

APRIL 18, 2024

Strategy #1: innovate and create Amazon founder Jeff Bezos has said that overnight success takes about 10 years — and that ramp-up period may be what’s playing out for the ecommerce giant in healthcare. While the key players’ strategies differ, all are focused on bending the cost curve while increasing patient touchpoints and engagement.

Healthcare 52

Healthcare Retail Hospitality Insurance 52

Gainsight

OCTOBER 10, 2023

by 2028, up from $6.8b AI in Digital Customer Education Like most technology, the ways customer education teams can use AI are constantly growing. That level of innovation is right around the corner. Test it both within your company and externally to ensure it hits all the right notes.

Course 52

Course How To Healthcare Transportation 52

Call Experts

MAY 20, 2021

A system that offers organizations more versatility by employing another business to manage specific elements of their company. For instance, a company might outsource its attendance tracking but carry out all other HR procedures in-house. A US business utilizing a Singapore company for virtual assistance is an example.

Study 52

Study Survey Contact Center Innovation 52