TechSee
JUNE 1, 2021
gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. The gig platform must ensure the freelancer-customer interaction is kept within the platform, that freelancers are well matched with customers, and that their work is of high quality. Gig customer service: Can it really work?
NobelBiz
NOVEMBER 6, 2023
CCW reports that 91% of companies report their agents must access multiple screens during an interaction. The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. By understanding a customer’s past interactions, automation tools can also predict future behaviors.
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BirdEye
MARCH 3, 2023
billion people used social media in 2021 , and it’s projected to reach 6 billion by 2027. Not only can these platforms help you connect with more customers, they can also increase your brand awareness, build credibility, and increase organic traffic to your website. Statista estimates that 4.26 This is important because 98.3%
ShepHyken
APRIL 8, 2022
Seamless cross-channel interactions, consistent pricing, product availability at the right source, a personalized promotion at the point of purchase, through easy purchase and payment process in the digital channel and App enabled guided store walk-through, promos at POP and queue-less, self-checkouts in the physical stores. .
NobelBiz
MAY 25, 2023
billion by 2027, at a Compound Annual Growth Rate (CAGR) of 32.4% This system enables businesses to gain a complete view of their customers, aiding in personalized customer interactions and more effective marketing strategies. In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits.
Think Customers
JUNE 15, 2021
Social media enables people of various backgrounds, cultures, and communities to connect and share special life events. billion by 2027 , an increased focus on digital advertisements and data will mean more intense focus on what type of content is posted on social media websites.
SurveySparrow
MAY 30, 2023
million in 2027 at a compound annual growth rate of 23.6% Blockchain – Linking AI and Crypto to revolutionize finance The bridge which connects these two technologies is blockchain. The company uses an AI chatbot named Robby to interact with data on Bitcoin. million in 2020 to $973.6
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