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Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue. Each week, I read many customer service and customer experience articles from various resources.

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AI in CX: How to Incorporate AI in Customer Experience to Elevate Your Business

SurveySensum

Since that’s cleared up, you are probably figuring out how to leverage AI for customer experience. In this post, we discuss AI customer experience and how it can elevate your business. Well, that’s proof enough of how AI chatbots are indeed improving customer experience by eliminating common roadblocks.

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The Complete Retail Customer Experience Guide

InMoment XI

How to Improve the Retail Customer Experience In order to improve your customer experience in retail stores, you will need to focus on two main types of experiences: in-store and digital. Responsive Customer Support Offer responsive and accessible customer support across various channels, including live chat, email, and social media.

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15 Best NPS Tools & Software in 2024 [Free Version, Features & More]

SurveySensum

How to choose the right NPS tool? How to choose the right NPS tool? And not just that, it helps you with what questions to ask, how to interpret results and prioritize actions to assist you in focusing on your business goals. What is an NPS tool? to help you make the most of your NPS survey.

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12 Interesting Rounds of Funding for SaaS Customer Service platforms

CSM Magazine

If you have your own startup or are interested in how to raise seed funding for a startup , the following examples should inspire you and give you additional motivation. Siena AI, co-founded by Andrei Negrau and Lisa Popovici, is a company that developed an autonomous customer service platform designed for e-commerce.

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Google Merchant Center Next: What businesses need to know 

BirdEye

Google recently announced that the next update in this platform will be out in 2024 – the Google Merchant Center Next. This can help small businesses or merchants understand how to create a presence on Google Shopping. Businesses can also connect product information from the e-commerce platform/website to the Google platform.

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B2B Customer Experience: The Complete Guide

InMoment XI

The company also acts on insights from customer feedback in order to understand improve the skills of its support agents, enabling them to become better at serving PandaDoc customers. Support and service. How Has the B2B Customer Experience Evolved?

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