Playvox

MARCH 12, 2024

Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. This doesn’t mean giving out empty praise or insincere feedback.

Contact Center 78

Contact Center How To Call Center Gamification 78

Playvox

APRIL 25, 2023

A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. Incorporate feedback. Taking the time to incorporate agent feedback helps make your training more effective. Seek feedback and “read the room” throughout the training. Document the feedback.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

Stella Connect

JANUARY 20, 2022

After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions. Embrace gamification, such as trivia games or peer challenges. Looking for ideas for how to create the best customer service training program for your contact center?

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

CSM Magazine

JUNE 10, 2021

A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people.

Gamification 105

Gamification How To Call Recording Analytics 105

Clarivate

JULY 28, 2022

As a preview to the Clarivate Healthcare Business Insights 2022 Member Retreats coming this fall , we share how health systems are adapting their patient and staff experiences. Allowing for real-time patient feedback. Adjusting operating models to facilitate rapid improvement. Communicating impact with staff and patients.

System 52

System Hospitality Healthcare Gamification 52

COPC

JANUARY 15, 2024

By providing feedback and constructive criticism, staff productivity and performance will improve.   The impact is evident: staff who receive regular, structured feedback have 73% satisfaction, compared to 49% satisfaction among those who do not. Enhance training to improve knowledge retention .  Set clear and achievable goals.

Employee Engagement 78

Employee Engagement Contact Center Training Call Center 78

Playvox

JULY 28, 2022

But that’s not what’s happening enough — about a third of Gen Z respondents in a 2022 Deloitte survey said decisions in their organization are made at the top and employee feedback is disregarded. In the 2022 The State of Remote Work in the Contact Center Industry survey, agents ranked it as their top way to learn.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center 52

Contact Center Call Center Management Gamification 52

CSM Magazine

SEPTEMBER 8, 2023

As of 2022, global e-commerce sales surpassed $5.7 Gamification is like the sprinkle of excitement atop the cake of shopping. And remember, always prioritize customer feedback. E-commerce has revolutionized the way we shop, bringing unparalleled convenience and choice. trillion, underlining the sector’s explosive growth.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

Retently

APRIL 5, 2024

By integrating backend systems and employing omnichannel feedback strategies, retailers can build a consistent and coherent journey that delights customers and sets the stage for lasting loyalty. In 2022, Apple Stores generated over $70 billion in revenue, highlighting their success in the retail industry.

Retail 78

Retail Engagement Strategy Customer Experience 78

Playvox

NOVEMBER 15, 2022

Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. Focusing on values and seeking feedback. Making things fun with gamification. Agents who aren’t properly trained will become disengaged and ultimately look for an alternative role. Encouraging collaboration.

ROI 86

ROI Software Management Contact Center 86

Playvox

DECEMBER 21, 2022

Those concerns might be why almost half of the contact center leaders in our 2022 remote work research study told us that they’re bringing agents back to the office this year. Almost half the contact center managers in our study said they would be bringing agents back to an office in 2022. Performance And Quality Management.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

BirdEye

DECEMBER 8, 2022

As of July 2022, TikTok has reached one billion monthly active users. Your business can use bookmarking sites to share pages you find valuable with your followers, identify trending topics in your industry, and share content within your team for feedback and ideas. Address any feedback from your followers. Social messaging.

Social Media 98

Social Media Brands Video Entertainment 98

Playvox

AUGUST 15, 2022

According to the Playvox research , despite the reported successes contact centers are experiencing with remote work, nearly half (45%) of managers surveyed say they’ll bring their agents back to the office in 2022. Gamification in remote workforce training is one approach. This was clear feedback in the research.

Contact Center 77

Contact Center Training Gamification eBook 77

SurveySparrow

NOVEMBER 19, 2021

10 Best Zendesk Apps & Integrations of 2022. Ranked as one of the top 100 fastest growing products by G2 , SurveySparrow is an omnichannel feedback platform. As the name implies, it uses surveys as the main mode of feedback. Kaizo is a performance management software fueled by gamification and AI. Pricing: Free.

CRM 52

CRM Social Media Gamification Software 52

Playvox

APRIL 27, 2023

Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations. Listen to feedback about what’s working and isn’t across the team and demonstrate that you’re taking action to address issues. The gamification software Kahoot!,

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

Lithium

JUNE 7, 2022

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. Give your customers the accurate responses they want while opening up more opportunities for customer satisfaction, loyalty, and positive “voice of the customer” feedback. Communities.

Self Service 10

Self Service Social Media Roadmap Gamification 10

2020 Research

MARCH 28, 2023

What is the role of “gamification” in qualitative and/or quantitative research in the near future? Gamification absolutely has a future role to play. Sago saw a slowdown in new project inquiries starting back in Q1 of 2022. I think that’s absolutely part of it. What is the going on with learning communities?

Gamification 52

Gamification Study Healthcare Groups 52

2020 Research

MARCH 28, 2023

What is the role of “gamification” in qualitative and/or quantitative research in the near future? Gamification absolutely has a future role to play. Sago saw a slowdown in new project inquiries starting back in Q1 of 2022. I think that’s absolutely part of it. What is the going on with learning communities?

Gamification 52

Gamification Study Healthcare Groups 52

CSM Magazine

AUGUST 8, 2023

VoE tools such as speech analytics dynamically capture how agents are feeling and are a powerful way to collect indirect feedback, such as signs of frustration or fatigue. In addition to formal feedback requests driven by HR, allow agents to leave feedback at any time on their desktop or mobile device.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

NobelBiz

AUGUST 28, 2023

Integration with Customer Feedback Channels like surveys and reviews into your contact center operations can enable agents to gather valuable insights and adapt their approach accordingly. Feedback Loops: Establish feedback mechanisms, giving agents a voice in refining processes, and show them their input matters.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

SurveySparrow

SEPTEMBER 16, 2022

Through fun, conversational and mobile-friendly surveys, SurveySparrow makes it simple for teams to collect, analyze, visualize and act on employee feedback. With this feedback, you can customize your employee recognition program to reflect what your teams prefer. Key Features. Pricing : Motivosity offers 4 products: Connect: Free.

Survey 52

Survey Employee Engagement Gamification Rewards Programs 52

Playvox

JUNE 22, 2023

Incorporate gamification and other engagement tactics to boost retention of content. Tracking repeat calls and collecting customer feedback can reveal recurring issues and help leaders find resolutions to reduce the number of repeat calls. Why do metrics matter?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52