2022, Feedback, First Call Resolution and Gamification

How to Create the Best Customer Service Training Program for Your Contact Center

Stella Connect

JANUARY 20, 2022

After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions. Embrace gamification, such as trivia games or peer challenges. Looking for ideas for how to create the best customer service training program for your contact center?

Customer Service Training

Customer Service Training Contact Center Training Customer Service

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

APRIL 18, 2023

The following formula is used to get the AHT (Average Handle Time): the duration of the exchange itself (AHT), the duration of the caller’s wait (MEA), and the duration of the file’s post-call processing (ACW). One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center

Contact Center Call Center Management Gamification

Customer Experience Update

How to Create the Best Customer Service Training Program for Your Contact Center

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

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