ViiBE Blog

JANUARY 19, 2022

When it comes to roles that leverage cloud-based systems such as IT, marketing, finance, or product management, it’s relatively easier to be working from a remote location, but for roles such as customer service or sales, adjusting to remote work is not so simple. Download now 2. 5 Remote work challenges 2.1. Read now 2.2.

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Customer Service Net Promoter Score CRM e-support 52

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! You can also use your CRM to track your sales pipeline and manage your digital marketing campaigns.

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CRM Social Media Omni-Channel e-support 52

Upstream Works

SEPTEMBER 30, 2021

Just as the call center evolved into the contact center, this shift is largely technology-driven and reflects the importance of adopting the right technologies to keep pace with changing customer expectations. Until very recently, contact centers were “the place” where customer service was provided.

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ViiBE Blog

OCTOBER 28, 2021

Customer experience Insurance , Retail , SMB Kelly Dell October 28, 2021 Share this article Contents Share this article Contents It’s crucial nowadays for companies to understand what is digital CX (customer experience). The digital customer experience strategy is an important part of a company’s marketing strategy.

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Social Media Roadmap e-support Video 52

SurveySensum

JULY 24, 2023

Customers want to experience all the cool trends but also want their needs and expectations to be met. According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations.

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Retail Trends Self Service Customer Experience 52

ViiBE Blog

FEBRUARY 28, 2022

Anna Gorina February 28, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Studies show that live chat support provides a customer satisfaction rate of 92%. ViiBE Blog How can live chat integration with co-browsing improve CX?

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e-support CRM ROI First Call Resolution 52

Magellan Solutions

SEPTEMBER 9, 2020

This support channel started as an alternative to email and phone call, but as time passes by, live chat statistics 2020 shows that it is one of the preferred communication channels of customers today. According to Forrester , more than 41% of customers expect live chat on websites.

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Trends B2C e-support Customer Satisfaction 52

SurveySparrow

NOVEMBER 20, 2020

In the business world, your customers always want fast responses to their queries. They want assistance and support from your brand. And, you can’t provide excellent customer support without the help of automation. Now Mya provided excellent candidate support by answering their questions. Impress Your Customers.

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Chatbots e-support Virtual Agent Brand Values 52

Kustomer

JUNE 7, 2023

We believe the following five trends will underpin success in 2023 and beyond: Efficiency Matters Messaging… the New Default Support Channel Conversations as Meaningful Experiences Empathetic Personalization Courting the Conscious Consumer Ready for a CX solution that will enable you to underpin success in 2023?

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Trends Self Service Customer Experience e-support 84

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. Camaraderie within the Customer Service (or Success) department is another way CX is a Team Sport. ” Why? ” (silos!)

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Sports Chief Customer Officer Conference Customer Centricity 62

Centercode

FEBRUARY 11, 2021

E-commerce had been trending steadily upward for years. Then the pandemic came along and did exactly what you’d expect a globally disruptive force to do: It changed everything very, very quickly. Winning over your customers first requires an understanding of how changes brought by 2020 affected purchasing habits and behavior.

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e-support How To Policies eBook 98

ShepHyken

MAY 14, 2021

This week we feature an article by Ashwini Dave, a digital marketing expert at Acquire , a conversational customer experience software platform. She shares five rules that businesses should follow to create a great customer experience. Focus on customer journey maps. This is where a customer journey map comes in handy.

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ViiBE Blog

AUGUST 18, 2021

Creating a customer-centric business strategy. CRM , Customer experience. August 18, 2021. A customer-centric strategy could be a great way to bring it back to basics. It is crucial to identify customer expectations and figure out how to exceed them to create a customer-centric business. ViiBE Blog.

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Customer Centricity Strategy CRM Net Promoter Score 52

ViiBE Blog

AUGUST 27, 2021

Customer experience. August 27, 2021. Customer Relationship Management (CRM) software makes it more straightforward than ever for sales teams and customer support to interact with the customer at every step of the sales process. On the other hand, ViiBE makes it effortless for the customer.

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Net Promoter Score First Call Resolution Effort Score Knowledge Base 52

Kustomer

NOVEMBER 15, 2021

Where online retail and services were once considered a nice or handy shopping alternative, 2020 saw e-commerce transform into an accelerated necessity for brand and customer survival. By the end of this year, e-commerce is anticipated to account for 18% of all retail sales worldwide with that number jumping to 22% by 2023.

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Brands e-support Customer Experience CRM 59

SurveySensum

JULY 20, 2023

Several factors can contribute to this issue: it could be due to a lack of customer awareness lack of customer interest in the category ineffective marketing strategies limited product assortment intense competition from other brands. Evaluate and refine marketing strategies to effectively reach the target audience.

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Retail Feedback How To Self Service 52

Strativity

APRIL 27, 2023

But the market was peaking. McDonald’s, Starbucks, Domino’s, Taco Bell, and Chick-fil-A, all regarded as best in class, were barely able to reach parity with third-party delivery services in mobile market share growth in 2022. The prospect of offsetting the cost of deploying delivery personnel to meet customer expectations made sense.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Magellan Solutions

FEBRUARY 15, 2019

If entrepreneurs know how to improve customer service in e-commerce, they are setting themselves one step closer to success. For the past years, the e-commerce industry experiences unprecedented growth. The same report revealed that by 2021, e-commerce sales can grow up to US$4.8 Set expectations.

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e-support Consumers Customer Service Social Media 49

Strativity

APRIL 27, 2023

But the market was peaking. McDonald’s, Starbucks, Domino’s, Taco Bell, and Chick-fil-A, all regarded as best in class, were barely able to reach parity with third-party delivery services in mobile market share growth in 2022. The prospect of offsetting the cost of deploying delivery personnel to meet customer expectations made sense.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

NobelBiz

FEBRUARY 21, 2023

For example, when a call center agent is on-call, RPA bots may reply to common client inquiries, get relevant customer data, and route customer complaints to the proper agent, among other tasks. According to Statista , the global Robotic process automation (RPA) market will grow from $0.8 billion in 2017 to $10.4

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Call Center Omni-Channel Trends Contact Center 52

NobelBiz

FEBRUARY 15, 2023

For example, when a call center agent is on-call, RPA bots may reply to common client inquiries, get relevant customer data, and route customer complaints to the proper agent, among other tasks. According to Statista , the global Robotic process automation (RPA) market will grow from $0.8 billion in 2017 to $10.4

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Call Center Omni-Channel Trends Contact Center 52

Magellan Solutions

NOVEMBER 8, 2019

To ensure you’re not falling behind, you need to keep an eye with the latest e-commerce trends, as most of them are already changing the world of online retailing. Here are the top e-commerce trends this 2020: Get Personal. According to a study , 60% of the total e-commerce traffic comes from smartphones and tablets.

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Trends e-support Social Media Multi-Channel 40

Magellan Solutions

JULY 28, 2021

Because of changes in consumer behavior, retailers may need to adjust their sales and marketing channel mix. This determines the best ways to balance inventory, meet customers where they are and provide the best service, wherever they shop. Thanks to marketing efforts happening in silos, lacking a defined cross-channel message.

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Omni-Channel Ecommerce Multi-Channel Retail 52

West Monroe

OCTOBER 18, 2021

Those numbers translate into higher spend: A 2021 West Monroe survey found consumers’ average monthly spend on subscription services is $273, up from $237 in 2018. Customers demand a frictionless, integrated experience. Another thing they expect? And their popularity is growing: Surveys of more than 2,100 U.S.

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Banking B2B B2C Self Service 40

ViiBE Blog

JANUARY 20, 2022

One of them is the implementation of complementary tools like visual support to build strong, long-lasting relationships with clients. The right digital interaction increases the chances that customer journey will end in favor of the offered product and helps maintain customer loyalty 1. Read now 2. Some of them are : 2.1.

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Touchpoint Interaction e-support Infographics 52