Gainsight

APRIL 13, 2020

The market instantly becomes volatile and companies are focusing on the fundamental business metrics. Gainsight PX Product Analytics Aggregated Stats Q1/2020. Customer Acquisition Cost = Sales + Marketing + Onboarding / # of New Customers. Multiply customer value by the average customer lifespan.

B2B 52

B2B Roadmap Metrics Software 52

ChurnZero

APRIL 8, 2020

So how best do you go about developing customer advocacy in your organization? Creating customer advocates starts with building a customer-centric product that is laser-focused on both the customers’ needs and the customer experience. developing customer advocacy is a must.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

ClearAction

JANUARY 12, 2022

New key performance indicators (KPIs) are needed to assess: Ease-of-Doing-Business from the viewpoint of customers and suppliers. As your roadmap and indices for customer-centered management capability, let’s review the alternative angles on Ease-of-Doing-Business and Ease-of-Work provided by this article series: Ease of Doing Business.

Government 62

Government Net Promoter Score Customer Centricity Analysis 62

Gainsight

JANUARY 8, 2021

Alignment practices continue to be critical in the roadmap and feature development prioritization for Adobe. “We rely heavily on qualitative and quantitative metrics when focusing on retention and prioritization of our efforts,” Jackie explained. The progress scores are monitored monthly and shared with customers.

Sports 52

Sports Effort Score Tips Analytics 52

ChurnZero

AUGUST 30, 2019

We believe that now more than ever it’s imperative that corporate leaders set a high standard in their commitment to Customer Success, and this one metric (churn) is essential to any growing SaaS organization. How to Build Effective Customer Success Plans Wednesday, September 11, 2019 2:00 – 3:00 PM EDT. Upcoming Webinar.

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

SurveySparrow

DECEMBER 10, 2020

2020 was full of uncertainty, turmoil, and health concerns. However, in 2020, the whole world witnessed multiple digital transformations that changed the digital strategy for businesses despite all the negativity. . That’s why 5G has become a vital part of the digital transformation roadmap.

Chatbots 52

Chatbots Social Media Survey System 52

inmoment

JUNE 1, 2020

Since the pandemic transcended into Australia/New Zealand in early 2020, InMoment’s APAC Sales Director Simon Benns has seen an interesting shift toward an empathy economy. Years have passed since 2014 when Gartner boldly declared that “customer experience is the new battleground for businesses.”

Customer Experience 69

Customer Experience Analytics Survey Feedback 69

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. Customer centricity and the expanded healthcare value chain. Key trends. Building for scale and flexibility. Conclusion.

Healthcare 52

Healthcare Trends Analytics Multi-Channel 52

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. Customer centricity and the expanded healthcare value chain. Key trends. Building for scale and flexibility. Conclusion.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Kristen Hayer.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Gainsight

AUGUST 10, 2020

Visual Executive Summary from Pulse CxO Summit 2020. Imagine how excited I was last year when Gainsight and over 60 of the top Customer Success executives in the world decided to pay us a visit for the 2019 Pulse CxO Summit. CxO Summit 2020 – How We Did It. The ocean breeze. Whale watching.

Leadership 59

Leadership Groups Customer Success Hotels 59

ChurnZero

JANUARY 17, 2020

Regardless just remember that there is no one-size-fits-all approach for CS metrics. Here are a few metrics that matter when guiding your clients down their desired path. . This could mean that your customer isn’t realizing the full value of your product. . Customer Success Around the Web. Features adoption .

Tips 72

Tips Metrics Customer Success Effort Score 72