Optimove

JULY 18, 2019

This unsatisfactory ‘bundle’ makes it more difficult for marketers to create innovative emails that convert, engage, and entice brand loyalists, versus those only looking for holiday season deals. If you’ve read this far, you’ve seen some ideas and tips to optimize your holiday email marketing campaigns.

Gamification 40

Gamification Tips Brands Engagement 40

TechSee

JUNE 25, 2019

This is likely one reason why Oracle found that 80% of sales and marketing leaders say they currently use or plan to deploy chatbots in the near future. The results are reflected positively in the agent’s KPIs, further motivating them to use these innovative tools to succeed. Gamification. Agent training.

Technology 122

Technology Customer Service Contact Center Gamification 122

Currency Alliance

APRIL 10, 2021

The loyalty profession is characterised by cognitive entrenchment, as well as technological backwardness which further limits innovation. Most loyalty teams obsess over your 10-15% most frequent customers, partly because they’re profitable, but partly because they’re easy to market to. Capture exclusive customer insight.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. Technological Innovation. Instant rewards.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. LinkedIn : [link] /. Website : [link]. Chad Horenfeldt – Director of Customer Success at Kustomer.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

2020 Research

JULY 31, 2022

Gamification – rewarding users for healthy behaviors . A shift of dental patients to private sector providers offering more aesthetic and innovative treatments that patients are willing to pay for. The UK Government has announced that the UK will leave the European Union on March 29, 2019. . Use of robotics .

Healthcare 52

Healthcare Government Hospitality Insurance 52

Magellan Solutions

JULY 12, 2021

Gamification is a term that refers to the addition of major gaming features to regular activities. . The Business Process Outsourcing industry is one of the two principal ‘legs’ of the Philippine economy, generating $26 billion in 2019. Where do the Philippines Stand Per Industry Market? Rewards program.

Call Center 52

Call Center Industry Contact Center Study 52

Currency Alliance

FEBRUARY 10, 2021

The scale of your business may (or may not) allow you to create billions in additional enterprise value from loyalty marketing, but this discipline should be contributing between 10% and 30% of your recurring EBITDA, and probably have lower cost in accelerating earnings than almost any other part of the business.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

RapportBoost

DECEMBER 10, 2018

Take notes – the info will help you create a killer Conversational Selling strategy for 2019! Over 1,400 innovative enterprises around the world with thousands of seats including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interaction. No worries! Here’s the archived version.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40