SurveySparrow

APRIL 10, 2019

You have decided to employ a CRM app for your business? Or is it because your current system to manage your clients has proved to be dysfunctional? A customer relationship management app or software can be called as the nuclear of any business. Not a single business can thrive without loyal and happy customers.

CRM 76

CRM Software Sales System 76

ShepHyken

AUGUST 5, 2019

The future is digital, but to get customers to emotionally connect, it still takes some human interaction. 7 Critical CRM Trends to Keep an Eye on in 2019 by Zachary Totah. SelectHub) CRM is a competitive, growing space. My Comment: CRM (Customer Relationship Management) is an important part of the customer experience.

Self Service 104

Self Service Customer Service CRM Infographics 104

CSM Magazine

FEBRUARY 23, 2023

Award winning electrical services company Future Group, has boosted productivity and is seeing an 80 per cent increase in efficiency following the roll out of a job management system from BigChange. “This was time consuming and also introduced the potential for errors. . “BigChange just works for us,” she continued.

Groups 52

Groups Management Customer Relationship Management CRM 52

Calabrio

NOVEMBER 7, 2019

It came as no surprise to me when the Twin Cities Business Journal selected Calabrio’s very own Jenny Kray as a 2019 honoree for its prestigious “CFO of the Year” award. The post Twin Cities Business Journal 2019 Chief Financial Officer (CFO) of the Year—Calabrio’s Jenny Kray appeared first on Calabrio. Congratulations, Jenny!

Financial 100

Financial Exercises Software Contact Center 100

SurveySparrow

AUGUST 9, 2020

SaaS (Software-as-a-Service) and CRM (Customer Relationship Management) have become buzzwords across the business world, and for good reason too. Statista predicts that the global CRM software industry will reach a growth of approximately $40 billion by 2023. What Is SaaS CRM?

CRM 59

CRM Social Media Software Sales 59

CSM Magazine

MARCH 7, 2024

Jet Wash Shop is using a workforce management system from BigChange to power the nationwide expansion of its business. Now completing around 500 jobs a week, Jet Wash Shop uses the BigChange job management software to manage all aspects of its mobile operation.

Automotive 52

Automotive Customer Relationship Management CRM System 52

CSM Magazine

NOVEMBER 8, 2019

More than half of small and medium enterprises (SMEs) in the UK have changed customer relationship management (CRM) supplier according to the State of the CRM Market 2019 Report from Workbooks. . Very often companies find it difficult to measure ROI as CRM allows them to do things they never could before.

CRM 45

CRM Study ROI Return on Investment 45

CSM Magazine

OCTOBER 2, 2023

BigChange is an all-in-one job management system that typically replaces a series of separate systems. It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence.

Software 59

Software Customer Relationship Management CRM System 59

CSM Magazine

JANUARY 12, 2024

Lothian Vulcanising Services, a family run business offering conveyor belt services across Scotland and the UK, has transformed its business using a workforce management system from BigChange. The time taken for routine management tasks has also been slashed by three-quarters and engineers’ efficiency in the field boosted by 20 percent.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

OCTOBER 5, 2023

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork. The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work.

System 59

System CRM Customer Relationship Management Report 59

CSM Magazine

MARCH 19, 2024

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. Notifications can be customised, for example, to alert the driver and/or to an assigned member of staff to manage overall fleet compliance and ensure fee payment on time.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JULY 17, 2023

The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business. Managers can then make better decisions to improve performance based on full and current insight.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

NOVEMBER 14, 2023

A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services. “Before BigChange I would say that 80 percent of our processes were paper based,” commented Kevin Byrne, Managing Director of Newry-based EB Gas Services.

CRM 52

CRM Customer Relationship Management System Resources 52

ShepHyken

DECEMBER 9, 2022

If your customer journey isn’t aligned with customer expectations, you could be losing money every month. . One way to align these two things is by providing omnichannel engagement or employing a contact center CRM. . What is a contact center CRM? . Some of the benefits of using a contact center CRM include:  .

Customer Journeys 122

Customer Journeys Brands Sales Contact Center 122

CSM Magazine

NOVEMBER 30, 2023

Construction sealant application company Burry Sealants has seen a 20 percent expansion of its mobile workforce following the deployment of a cloud-based job management system from BigChange. It has launched new regional management operations in the East Midlands and Oxfordshire area and has seen a vast improvement in efficiency.

Customer Relationship Management 52

Customer Relationship Management CRM System Report 52

CSM Magazine

SEPTEMBER 6, 2023

Customers can even track the engineer on route and their likely arrival time. Used by facilities management companies, electrical contractors, heating engineers and plant hire firms, BigChange is increasingly being used by companies to make the switch from paper to digital working.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JUNE 9, 2023

ASE Autogate has equipped its field engineers with mobile devices live-linked to a BigChange job management system. Yorkshire-based ASE Autogate has saved money by consolidating the management of its field operation into one easy to use, integrated solution. . ’ They were also under-supported,” Field continued. .

CRM 52

CRM Customer Relationship Management Resources System 52

CSM Magazine

JUNE 22, 2023

Part of the BigChange cloud-based system for managing businesses with field service operations, the software is providing an average saving of 4 per cent in miles travelled. In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 “BigChange customers have completed over 3.7

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

FEBRUARY 7, 2024

With BigChange JBC now have a single system incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, and live tracking. “For the first time JBC has company-wide visibility, in real-time, of the service operations,” says Sonny Barnes, JBC’s General Manager.

Industry 52

Industry Customer Relationship Management CRM System 52

CSM Magazine

SEPTEMBER 28, 2023

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange. New jobs are recorded on the central management systems before being allocated to an appropriate engineer. . “‘where are you? “‘where are you?

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

CSM Magazine

DECEMBER 15, 2022

Glass Polishing & Restoration Specialists, Chicago Glass (UK) Ltd has grown its field resources by 25 percent since implementing a job management system from BigChange, boosting capacity and providing a strong foundation for continuous growth. The CRM function is paramount to our work, and the ease of use is a big plus point.

CRM 52

CRM Customer Relationship Management System Resources 52

Calabrio

JANUARY 12, 2020

It came as no surprise to me when the Minneapolis Saint Paul Business Journal selected Calabrio’s very own Jenny Kray as a 2019 honoree for its prestigious “CFO of the Year” award. The only thing that bewildered me was why it took so long! Which leads me to my next point….

Financial 130

Financial Exercises Software Contact Center 130

CSM Magazine

JULY 10, 2023

Hodge Clemco, the manufacturer and supplier of surface finishing equipment, has rolled-out a fully-digital job management system from BigChange. The Sheffield-based company has also deployed the BigChange customer portal that allows customers to directly access service and site history information and book engineer appointments.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JULY 26, 2022

Specialist grounds maintenance company Greenskape is using field service management software from BigChange to underpin ambitious plans to triple its business. From any internet enabled device managers can see where crews are, where they have been and where they are due next. ” About BigChange.

Company 59

Company Customer Relationship Management CRM Innovation 59

CSM Magazine

JULY 6, 2022

Envirocare has replaced four different admin systems with one complete job management solution streamlining the organisation of its nationwide commercial gardening and grounds maintenance operation. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Relationship Management 59

Customer Relationship Management CRM System Resources 59

CSM Magazine

JANUARY 10, 2023

Prymo Surface Solutions has doubled the size of its business in just six months following the implementation of a BigChange job management system. The system also gives management complete visibility of the operation 24/7, as well as the ability to produce in-depth business critical analytics at the touch of a button.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

NOVEMBER 22, 2023

The BigChange job management system now allows payment for completed field service jobs to be taken whilst on site. After viewing an invoice summary on the engineers’ mobile device, a customer receives a payment app link. A ‘pay now’ screen then pops up on their phone for easy, one-click payment.

Customer Relationship Management 52

Customer Relationship Management Banking System CRM 52

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. Access Innovations is also planning to expand its use of BigChange with increased use of the CRM functionality which it hopes will support the continued growth of the company.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

CSM Magazine

MARCH 8, 2023

Nationwide Catering Services (NCS), which has been supporting the UK food service industry since 1953, is celebrating ten years of using BigChange job management software. Recognising its potential above other systems available on the market at the time, NCS was the first to adopt the then newly launched all-in-one job management system.

Customer Relationship Management 52

Customer Relationship Management CRM Financial System 52

CSM Magazine

NOVEMBER 8, 2018

Carl Grieves, Managing Director at Silverbear looks at the latest digital trends in the membership sector. The Digital Excellence Research Summary Report 2019 is no different. The general market outlook for 2019 is also very encouraging. On the other, it highlights areas that require improvement.

Report 40

Report CRM Software System 40

CSM Magazine

MARCH 22, 2023

A Midlands-based security company, which protects high net worth individuals and commercial assets across the UK, has achieved a 40 percent increase in operational efficiency following the implementation of a BigChange job management system.

Customer Relationship Management 52

Customer Relationship Management CRM System Resources 52

CSM Magazine

APRIL 14, 2023

CDC Draincare has expanded significantly since introducing new technology from BigChange that wirelessly connects field service engineers to a centralised management system. We’ve doubled the numbers of jobs we do nationwide but with BigChange automation, we’ve not had to increase staff to manage the extra workload.

Wireless 52

Wireless Customer Relationship Management CRM System 52

CSM Magazine

MARCH 1, 2022

Morgans Plumbing and Heating has grown its business by more than 600 percent since implementing BigChange field service management software. . Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. About BigChange.

Customer Relationship Management 52

Customer Relationship Management CRM Financial Innovation 52

CSM Magazine

JULY 4, 2022

VM Elevators, a premium, independent lift and escalator services provider, is boosting its green credentials using BigChange job management software. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM Resources Innovation 52

CSM Magazine

MARCH 30, 2022

AinsCo Fire and Security is using BigChange field service management software and mobile workforce management technology to drive business growth. Using the cloud-based platform, AinsCo has made efficiency gains across the board, reduced operational costs and improved customer service. ” About BigChange. .

CRM 52

CRM Transportation Customer Relationship Management Exercises 52

CSM Magazine

NOVEMBER 8, 2022

J W Hinchliffe (Tanks), a specialist in fuel tank services, has boosted its annual turnover by 35 per cent following the introduction of a BigChange job management system. In addition, the management of staff and vehicles is streamlined with automated checks and alerts, real-time tracking and 24/7 visibility of remote staff.

Customer Relationship Management 52

Customer Relationship Management CRM Advertising Resources 52