Horizon CX

DECEMBER 31, 2018

What changes in CX are in store for 2019: I think we are hitting a plateau in CX to some extent. With rumors around a recession coming in 2019, that might be giving some organizations the jitters and investments in some areas of CX might be held off over the coming year.

Customer Journeys 100

Customer Journeys Chief Customer Officer NPS Consulting 100

Gainsight

JUNE 2, 2022

Hubspot is an incredible organization that understands both the customer and employee experience. A female Chief Customer Officer ascended into the CEO position. Yamini was also recognized by the San Francisco Business Times as one of the Most Influential Women in Business in 2019. It means improving connections!

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

Gainsight

OCTOBER 9, 2019

And I’ve hit a goldmine of opportunities in the customer success profession. — Nick Mehta (@nrmehta) September 24, 2019. As I’ve tweeted many times, the customer success leadership job market is white hot. The increasing trend is to hire someone for all of post-sales—maybe a CCO.

Customer Success 58

Customer Success Chief Customer Officer Leadership Customer Centricity 58

Maru Group

FEBRUARY 19, 2020

In May 2019, the US had over 2 million solar installations across the country. Electric vehicle sales increased by 81% in the US from 2017 to 2018. Focusing on a specific area allowed ComEd to tailor the project and connect with customers more closely. Consumer expectations are driving the future of the industry.

Consumers 52

Consumers Customer Journeys Chief Customer Officer Government 52

Think Customers

NOVEMBER 4, 2019

auto sales are expected to be about 16.9 million units in 2019, a 2.5 Automotive prices are breaking records while retail sales of vehicles that cost under $25,000 are expected to fall 12 percent, Thomas King, senior vice president of J.D. However, instituting gender-based sales tactics is a slippery slope.

Industry 40

Industry Automotive Chief Customer Officer Transportation 40

ChurnZero

DECEMBER 20, 2019

billion people in the world connected to the internet and more than 3.499 billion active social media users. . C S and Sales strengthen their bond. . As we move into 2020, I envision a stronger alignment between C S and Sales. Abby Hammer , Chief Customer Officer , ChurnZero .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

ChurnZero

MARCH 3, 2020

While the majority of the attendee base are CEOs and C-level Marketing and Sales roles, Customer Success professionals make up 10% of the audience, and they have a track of sessions dedicated to the practice. ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Gainsight

JANUARY 10, 2022

Maybe it’s connecting and networking with peers? That’s why I believe that at the core of community is a deep yearning for all of us to feel connected. And in today’s world of COVID isolation, the need to feel connected is stronger than ever. Customer Success teams are often at the tip of the spear for this initiative.

Customer Success 27

Customer Success Chief Customer Officer Hotels Conference 27

Chattermill

MAY 12, 2019

Top 20 Books Every Customer Experience Professional Needs to Read Now. on 13 May 2019. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. Chief Customer Officer 2.0

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

Gainsight

JUNE 4, 2019

We wanted to save a spot on the biggest stage in customer success to honor teams that made an impact in four different categories over the last year. So we asked you, the customer success community, to nominate your peers to be recognized. Congratulations to Loopio , the Pulse 2019 Impact Award winner for Innovation.

Chief Customer Officer 8

Chief Customer Officer Innovation Conference Customer Success 8

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

Customer Success 98

Customer Success Chief Customer Officer Leadership Consulting 98

CSM Practice

DECEMBER 29, 2020

Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. 06:24 – Irit explains her expectations during 2019 and Q1 2020. 17:20- Diane highlights customer and relationship-centeredness.

How To 98

How To Customers Communication Customer Success 98

SurveySensum

JULY 14, 2020

Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. She is now Chief Customer Officer at ClearAction Continuum. Dennis Wakabayashi is a Corporate Customer Experience Champion and an Influencer. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ChurnZero

OCTOBER 25, 2019

A: I would say it should really start during the sales process. Part of this is getting your salespeople to focus on having the right discussions with customers, not just landing the initial sale, but making sure we’re selling for renewals from the very beginning and including this as part of our sales process.

Customer Success 49

Customer Success System Customers Software 49

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. David Avrin. Denise Lee Yohn.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Answer Dash

JANUARY 9, 2019

With that in mind, here are my five predictions of things to look for in customer experience in 2019: 1. Companies Realize No One Can Own Customer Experience It’s ridiculous for companies to give lip service to customer experience by simply assigning a few people to it and thinking they’re done.

Trends 82

Trends Customer Experience Insurance Chatbots 82

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. David Avrin. Denise Lee Yohn.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130