2018 CRM Customer Base ROI 
Comm100
FEBRUARY 5, 2018
What Customer Engagement Software Tools Are There? CRM Software. Exploring A Broad Term: What Is Customer Engagement Software? These are common types and functions of customer engagement software: CRM Software. Contact history (what type of contact have your customers made? Live Chat Software. PR Software.
CloudCherry
DECEMBER 1, 2018
Integrating your ticketing data with your CX data can help prove the ROI of proactive initiatives. Integrating your customer experience data with marketing automation software allows for hyper-personalized marketing campaigns. 90% of consumers find personalization appealing , according to a 2018 Epsilon study. Absolutely not.
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CloudCherry
NOVEMBER 13, 2018
Integrating your ticketing data with your CX data can help prove the ROI of proactive initiatives. Integrating your customer experience data with marketing automation software allows for hyper-personalized marketing campaigns. 90% of consumers find personalization appealing , according to a 2018 Epsilon study. Absolutely not.
Optimove
JUNE 30, 2022
While we can’t call ourselves futurists just yet, this is pretty much what Optimove has done in the CRM marketing space. Back in 2017, at a customer event, we proclaimed that in the not-so-distant future – by 2027, to be exact – customer acquisition as we know it would be vanquished, and all marketing would become relationship marketing.
John Paul
JULY 26, 2018
In the past, the success of the luxury concierge industry has in part, been built on the ability of concierges to capture all information on a client and either remember it, or manually enter requests and preferences into a CRM, which is then used for future requests. Modern technology is streamlining this process.
North Highland
SEPTEMBER 16, 2019
Historically, the timeshare industry has enjoyed a healthy growth curve that stretched into double-digit growth in 2018. New leads came easily, and an aggressive customer identification and acquisition process wasn’t always necessary. Customer experience is priority number one.
ClearAction
OCTOBER 1, 2018
A loud warning siren can be heard in study after study showing customers’ and managers’ perceptions to be static over time and lower than desired overall. For example, the 2017 and 2018 Forrester Customer Experience Index TM reveals no companies exceeding 72 on a 100-point scale and very little change in any industry.
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