ShepHyken

MAY 14, 2018

Each week I read a number of customer service and customer experience articles from various resources. My Comment: This is one of the most incredible demonstrations of AI I’ve seen – direct from Google I/O 2018 (their developer’s conference). Here are my top five picks from last week. It is amazing!

Customer Service 76

Customer Service Employee Experience Video Conference 76

ShepHyken

JUNE 25, 2018

Each week I read a number of customer service and customer experience articles from various resources. Chain Store Age) One bad experience can turn off a customer. My Comment: Here is a great recap of some of the pertinent facts and stats from Medallia’s “Customer Experience Tipping Point” survey.

Customer Service 85

Customer Service Loyalty Tips Conference 85

ShepHyken

AUGUST 27, 2018

Each week I read a number of customer service and customer experience articles from various resources. Medium) Customer service is still king. Top 5 Customer Experience (CX) Predictions for 2020 by Sonali Datta. My Comment: What will the future – at least in 2020 – of customer experience look like?

Customer Service 59

Customer Service Advertising Customer Service Training Customer Journeys 59

ShepHyken

APRIL 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Phone Is King for Customer Experience by Blair Pleasant. (No Here are my top five picks from last week.

Net Promoter Score 82

Net Promoter Score Customer Service Self Service NPS 82

ShepHyken

JUNE 13, 2022

Each week I read many customer service and customer experience articles from various resources. This grew to 29% by 2018. The Wall Street Journal) The quality of customer experience offered by consumer-facing brands and government agencies declined in the year through April 2022. Sign Me Up!

Customer Service 68

Customer Service Sports Customer Journeys Government 68

ShepHyken

AUGUST 6, 2018

Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Delivering Authentic Customer Support by Tamina Steil. The author examines some of the psychological triggers to creating a better customer service experience.

Customer Service 67

Customer Service Social Media Culture Tips 67

ShepHyken

SEPTEMBER 23, 2019

Each week I read a number of customer service and customer experience articles from various resources. How To Tell If A Customer Service Agent Will Help You by Christopher Elliott. My Comment: Chris Elliot is a consumer advocate. At first, I thought this article was written for consumers.

Customer Journeys 101

Customer Journeys Customer Service B2B Social Media 101

Magellan Solutions

MAY 3, 2022

The patterns and needs of customers dictate the direction of the market. As the lifeblood of most industries, there is no wonder why even the largest multinational companies aim to attract and please as many consumers as they can. Around 3,200 jobs were created in the process on top of the 1,800 jobs created in 2018.

Call Center 81

Call Center Company Telecommunications Banking 81

Magellan Solutions

MAY 6, 2020

The patterns and needs of customers dictate the direction of the market. As the lifeblood of most industries, there is no wonder why even the largest multinational companies aim to attract and please as many consumers as they can. Around 3,200 jobs were created in the process on top of the 1,800 jobs created in 2018.

Call Center 52

Call Center Company Telecommunications Banking 52

Stella Connect

JANUARY 25, 2018

With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands. What will brands’ biggest concerns be in 2018? How will emerging and growing trends change the customer service equation?

Self Service 40

Self Service Trends Customer Service Contact Center 40

SurveySensum

JULY 14, 2020

Founder of Customer Experience Consultancy, Ian Golding is a renowned Blogger, Writer, Speaker, and Customer Experience Educator. He is the first CX professional to become an Authorized Resource and Training Provider for the CCXP accreditation.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

MARCH 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. Infographic: What Marketers Need to Know About Changing Customer Service Expectations by Erik Wander. Adweek) Consumers are demanding multichannel options that are easier to use.

Customer Service 81

Customer Service Infographics Case Study Loyalty 81

ShepHyken

JULY 9, 2018

Each week I read a number of customer service and customer experience articles from various resources. How to Deliver Terrible, Horrible, No Good, Very Bad Customer Experience by Deb Miller. I especially like the first one, which is to treat new customers better than your loyal customers.).

Poor Customer Service 84

Poor Customer Service Customer Service Infographics Travel 84

ShepHyken

JULY 2, 2018

Each week I read a number of customer service and customer experience articles from various resources. 11 Types of Difficult Customers and Ideas for How to Handle Them (INFOGRAPHIC) by David William. Small Business Trends) A critical part of running a successful business is managing customers.

Customer Service 75

Customer Service Infographics B2C Tips 75

ShepHyken

APRIL 9, 2018

Each week I read a number of customer service and customer experience articles from various resources. 3 Ways Amazon Has Raised the Bar on Customer Experience by Joey Coleman. Lumoame) How do you make important or day-to-day consumer decisions in your life? Here are my top five picks from last week.

Net Promoter Score 90

Net Promoter Score Loyalty Programs Customer Service Chatbots 90

ShepHyken

OCTOBER 1, 2018

Each week I read a number of customer service and customer experience articles from various resources. Employee Experience Strategy: 3 Tips to Steal From Customer Service by Brian Westfall. Three Practical Methods To Boost Consumer Experience Marketing by Yan Zhang. Follow on Twitter: @Hyken.

Customer Service 18

Customer Service Infographics Employee Experience Customer Service Strategies 18

ShepHyken

JULY 23, 2018

Each week I read a number of customer service and customer experience articles from various resources. Geolocation: How Businesses Are Improving Customer Experience and Engagement by Robert Szyngiel. Why reducing customer friction is the new customer loyalty by Jeremy Goldman. (TNW)

Customer Service 69

Customer Service Banking Chatbots Loyalty 69