Magellan Solutions
DECEMBER 5, 2022
Remote Patient Monitoring Improves Healthcare. One of the most gripping trends in healthcare right now is the rife use of virtual healthcare services. Experts call this Remote Patient Monitoring (RPM). Because of the restrictions caused by the pandemic, there was a push to make healthcare more available.
Call Experts
NOVEMBER 20, 2019
According to the National Retail Federation, more than 174 million Americans shopped between Cyber Monday and Black Friday in 2018. Centers incentivize employees to work over the holiday and be prepared. Having more people in the call center doesn't always mean readiness to handle holiday workloads. More Blogs Menu.
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Magellan Solutions
AUGUST 6, 2021
Reasons why healthcare BPO companies in Philippines are thriving. Especially in healthcare where margins are low and patient expectations are high. . Magellan Solutions’ Healthcare BPO is a resourcing strategy that can, in fact, benefit both sides of the business equation. Hospitals and clinics exist to provide patient care.
Magellan Solutions
MARCH 1, 2018
Here are some business process outsourcing predictions for 2018: PH BPO nears ‘plateau’ as industry matures. To prepare for the arrival of AI, BPO companies are working with the government to assist call center agents upgrade their skills that will meet the requirements of higher level industries. million Filipinos.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.
Magellan Solutions
AUGUST 2, 2021
The pandemic put an enormous pressure on global healthcare systems. Thus, the contact center industry in the Philippines helps clients to adapt to the changed situation. . Majority of i nhouse call center in the Philippines are supported by digital and analytics. billion in 2018 and significantly more in 2019.
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