Qualtrics

JANUARY 23, 2019

Follow Brene for insightful content about self-awareness, leadership, and human connection. ( @BreneBrown ). He’s received several awards including “Best Writer” at the 2015 HR Tech Writers’ Awards and one of “10 Leadership Influencers Who Get It” by Cambridge Leadership Group (2017).

Employee Experience 52

Employee Experience Leadership Consulting Trends 52

Horizon CX

APRIL 4, 2019

As CX professionals, we are largely compelled to align with our respective organization’s sales and marketing functions and for good reason—they are generally the ones carrying out the strategy and business goals established by leadership and guiding the rest of the organization forward. And, customer experience encompasses all of this.

Customer Centricity 100

Customer Centricity Sales Communication Customers 100

CSM Magazine

SEPTEMBER 27, 2017

Good customer service starts on the inside with the company’s culture. Leadership must create a customer service vision that every employee can relate to. As a business, we can only hope that our efforts are in line with our customers’ expectations. And, only our customers will determine if we have met or exceeded them.

Customer Service 49

Customer Service How To Training Leadership 49

SurveySensum

JULY 14, 2020

She strongly believes that corporate culture and employee experience directly impact customer experience. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by Customer Experience Magazine. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill is an award-winning speaker, blogger and writer in the areas of customer service for front-line associates and leadership for managers. Bill Quiseng. Bruce Temkin. Dan Gingiss.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

C Space

MARCH 7, 2019

In 2017, he won the MRS Best Agency Award as C Space London’s joint-managing director, along with Felix Koch. For Phil, a typical day at work includes a lot of listening, several cups of coffee, and plenty of culture revamping. by Robert Howie (C Space) Apparel Magazine. Is Optimism Dead? Is Optimism Dead?

Apparel 40

Apparel Retail Advertising Ecommerce 40

Storyminers

JULY 6, 2020

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill is an award-winning speaker, blogger and writer in the areas of customer service for front-line associates and leadership for managers. Bill Quiseng. Bruce Temkin. Dan Gingiss.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

C Space

JULY 27, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. million for a 2017 matchup between the St. But the painstaking archival work the cultural institution had been doing over the past several years came to its rescue. 7, 2011, also on ESPN.

Brands 52

Brands Transportation Fashion Sports 52

CSM Magazine

NOVEMBER 7, 2018

In 2017, Ecommerce was responsible for around $2.3 Demonstrated success in developing and scaling a strong entrepreneurial and innovative culture, attracting and retaining top talent, cultivating a sense of ownership throughout the organization, and leading successful teams. It’s November. trillion by 2021.

Engagement 40

Engagement Ecommerce Retail Competitive Advantage 40

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? It entices me to imagine what awaits us in 2017 for customer service.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

C Space

JULY 11, 2018

Some brands succeed in being authentically cool by creating a genuine cultural connection. Miss the pulse of the culture and you will bomb in a full-on, cringe-worthy way. In 2017, C Space research among 20,000 Americans found that Microsoft has quietly become one of the more relevant and admired tech brands among younger consumers.

Innovation 61

Innovation Fashion Culture Connections 61