Amity

FEBRUARY 2, 2016

The Best Customer Success Resources of 2016. Why Your Customer Success Strategy Needs Marketing Alignment. February 9-11 - SaaStr Annual 2016. Join 1,000 customer-obsessed business leaders over 3 days to learn how to delight your customers and turn advocacy into a sustainable competitive advantage. The best part?

Resources 80

Resources Customer Success Customers Customer Retention 80

SurveySparrow

OCTOBER 25, 2019

I bet every business guru you turned to advised you to create a customer experience strategy to enhance customer experience, didn’t they? Companies with successfully implemented customer experience strategies are found to achieve higher customer satisfaction, increased revenues, and reduced customer churn. Yes, they sure did!!

Omni-Channel 77

Omni-Channel Strategy Customer Experience Customer Journeys 77

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn: [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ClearAction

AUGUST 16, 2019

Only 13% of marketers feel they are fully implementing customer revenue-producing strategies and engaging differently, including driving deeper relationships, collaborating across stakeholders and leveraging data to uncover new opportunities and options for engagement”, according to a 2018 CMO Council study.

Customer Centricity 48

Customer Centricity Customer Engagement Engagement Customers 48

ClearAction

OCTOBER 25, 2018

Less often, customer-centric marketing is also being embraced by all marketing roles, such as events, research, budgeting, strategy and so forth. Marketers put themselves in the customers’ shoes to serve customers better, thus building a long-term, sustainable competitive advantage.” Why is it insufficient?

Customer Centricity 59

Customer Centricity Marketing Customer Journeys Study 59

Stella Connect

JANUARY 4, 2022

That’s why we recommend taking your coaching strategy a step further and implementing micro-coaching. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. then customer service training is not optional. It is not an extra.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Experience Matters

APRIL 7, 2015

This year’s crop of candidates was quite competitive. Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. I’ve included the first two section of the nomination forms submitted by the seven winners. Engaging Employees on the Frontline.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Customer Bliss

APRIL 20, 2018

Client Experience Offers a Competitive Advantage. executives realized that in order to have a competitive advantage, you need to be client focused. Edwin explains that he knew there was pressure to prove the ROI but there was also an acceptance that this type of work would take time, which is always helpful.

Competitive Advantage 148

Competitive Advantage Chief Customer Officer Infographics Culture 148