Eptica

SEPTEMBER 9, 2016

Date: Friday, September 9, 2016 Can you afford to lose half your customers? Published on: September 09, 2016. Author: Neil Cox Recent research highlighted by customer service guru Shep Hyken demonstrates the importance of delivering an experience that meets the needs of your customers.

Self Service 48

Self Service Knowledge Base Poor Customer Service Social Media 48

Helen Dewdney

SEPTEMBER 4, 2018

It all started with a little blog post…. On 12 July 2012, Helen Dewdney, The Complaining Cow, wrote only hersecond blog post. It was a post about poor customer service and entitled Tesco – Phillip Clarke is no Sir Terry Leahy. Every little complaint helps! The post was the first of many about Tesco.

Case Study 60

Case Study Consumers Study Social Media 60

Tricia Morris

FEBRUARY 19, 2016

Here is a collection of 16 statistics shaping customer service for today and tomorrow: 1. 76% of consumers say they view customer service as the true test of how much a company values them. 60% of consumers have higher expectations for customer service now than they did just one year ago.

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

Kayako

JANUARY 7, 2016

We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. We’ve asked support pros from Kayako and beyond what they think the biggest trends in customer support will be in the next 12 months. Gary McGrath , Customer Success Consultant.

Self Service 84

Self Service Social Media Trends Customers 84

Retently

OCTOBER 19, 2018

But taking customer satisfaction lightly can be dangerous too. Some studies from 2016 suggest that poor customer service costs businesses up to $62 million per year. trillion per year when their customers leave – and that’s only in the US.

Chief Customer Officer 90

Chief Customer Officer Customer Centricity Call Center Metrics 90

Tricia Morris

JULY 25, 2016

In Microsoft’s 2016 State of Global Customer Service Report , 44% of the 5,000 respondents across Brazil, Germany, Japan, the UK and the United States said they feel it takes them, the customer, more effort to resolve their customer service issue than it does a brand. ————-.

Poor Customer Service 40

Poor Customer Service Self Service Consumers Brands 40

Provide Support

OCTOBER 7, 2015

At the same time a lot of dysfunctional activities are still happening in customer service, which is proved by the fact that 68% of consumers have stopped doing business with a brand due to a poor customer service experience. It is predicted that by 2016, mobile search will generate 27.8

Customer Service 40

Customer Service Omni-Channel Self Service How To 40

Joe Rawlinson

JULY 10, 2019

These statistics help you comprehend how you can increase revenue by delivering excellent customer service. According to Forbes, companies have lost $75 billion in 2018 owing to poor customer service, and this number has risen by $13 billion since 2016.

Customer Service 130

Customer Service Customer Journeys Social Media Poor Customer Service 130

Tricia Morris

OCTOBER 9, 2015

It’s frightening to think just how much poor customer service can impact the customer experience and the overall reputation and bottom lines of brands and organizations. On the other hand, satisfying customer service has scary-good results, increasing customer acquisition, retention, brand loyalty and advocacy.

Self Service 40

Self Service Customer Service Poor Customer Service Contact Center 40

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience? Put on Your Best Holiday Deals.

Tips 133

Tips Self Service e-support Social Media 133

Vonage

SEPTEMBER 16, 2016

Related Posts Who comes first, the employee or the customer? 5 reasons not to miss Connect 2016 if you’re striving for sales & service excellence. How businesses in Australia are losing $11bn a year due to poor customer service – a 38% increase from 2014 (INFOGRAPHIC).

Customer Focused 120

Customer Focused Company Infographics Policies 120

Tricia Morris

MARCH 28, 2016

Yet, despite these increasing expectations, according to the American Customer Satisfaction Index , customer satisfaction is on the decline from a survey high set two years ago. Where do customers think retailers are right now with their omnichannel goals? According to the TimeTrade State of Retail 2016 report , not very far.

Retail 40

Retail Self Service Customer Service Omni-Channel 40

Provide Support

JUNE 2, 2016

And, not surprisingly, they will no longer tolerate poor customer service. In fact, 72% of consumers already stopped doing business with a company because of a bad service experience.(.). Published in Provide Support Blog , 2016. Read more. © 2003 - 2015 Provide Support LLC. Permalink | No comment.

Consumers 40

Consumers Infographics Customer Service Poor Customer Service 40

Vonage

SEPTEMBER 5, 2016

Find out more by downloading our whitepaper ‘Why silos damage customer experience’ by Amy Scott, Director of Sedulous Consulting. Related Posts 5 reasons not to miss Connect 2016 if you’re striving for sales & service excellence. The $62 billion customer service scared away [INFOGRAPHIC].

Customer Experience 120

Customer Experience Infographics Customer Experience Professionals Poor Customer Service 120

Vonage

SEPTEMBER 20, 2016

Want a better way to get closer to your customers? Visit NewVoiceMedia at Dreamforce 2016. Related Posts How businesses in Australia are losing $11bn a year due to poor customer service – a 38% increase from 2014 (INFOGRAPHIC). The post Are you serving your customers or smothering them?

Omni-Channel 120

Omni-Channel Self Service Infographics Poor Customer Service 120

Tricia Morris

DECEMBER 4, 2015

According to Microsoft’s 2015 Global State of Multichannel Customer Service, 97% say that customer service is very important or somewhat important in their choice of, or loyalty to, a brand, and 62% say that they’ve stopped doing business with a brand due to a poor customer service experience.

Customer Service 40

Customer Service Airlines Poor Customer Service Social Media 40