ijgolding
AUGUST 12, 2018
Over time, several words have been used to describe the organisational focus on customers. They include: Customer Experience. Customer Focus. Customer Centricity. Customer Service. Customer Success. Customer Outcomes. Customer Relationship Management. Customer Management.
CX Journey
SEPTEMBER 19, 2014
Source: Genesys 80% of big companies described themselves as delivering “superior” service, but only 8% of customers say they’ve experienced “superior” service from these companies. Source: The New Yorker 66% of consumers switched companies in at least one of ten industries due to poor service in the past year. Simon Sinek.
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ijgolding
JUNE 14, 2016
When it comes to the subject of Customer Experience, there are many questions I would like to know the answer to. Describe up to three things (in your own words) that are either enabling your organisation to focus on Customer Experience or not (as the case may be)! ENABLE people to have a customer focused mindset.
Alida
JUNE 23, 2017
“If you have a customer-centric culture, that cures a lot of ills,” Bezos said in an interview in 2013. Let’s say you’re the leader in a particular arena, if you’re competitor-focused and you’re already the leader, then where does your energy come from? Retailers should take up Bezos’ advice immediately.
Vonage
MARCH 2, 2017
For years companies have focused on making customer service as cost-effective as possible, rather than providing a genuinely valuable service. Now that social media has given consumers a public and increasingly powerful voice, brands are paying a hefty price.
transcosmos Information Systems
FEBRUARY 13, 2018
While many were skeptical about this idea, Bezos proved them wrong when his company made actual drone deliveries for the first time to customers in the UK in December 2016. Bezos’ propensity for using technology to enhance the customer experience comes from his belief that companies should develop “ obsessive customer focus.”.
Customer Guru
JANUARY 3, 2018
In this candid interview with Customer Guru, Mr. Patel talks about the changing perception of CX in India. He also shares his thoughts and insights on how to align employees of an organization towards becoming more customer focused. With global companies coming to India, the consumers today demand the same level of experience.
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