Comm100
NOVEMBER 13, 2022
A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized.
CX Journey
JANUARY 11, 2018
Customers get better experiences, while businesses acquire and retain more customers. The Missing Link in Today’s Omnichannel Customer Service Strategy Consumers don’t care about channels; they demand a fast and effortless customer service experience no matter which channel they use.
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Stella Connect
JANUARY 25, 2018
In recent years, we’ve seen a major shift in brands’ approaches to customer service delivery and contact center performance management. With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands.
Win the Customer
NOVEMBER 14, 2016
Thanks to increasing connectivity, your customers can now voice their frustrations to everyone on social media. Research has shown that in the period between 2009 and 2014, the number of Twitter users using the platform for customer service doubled to 22%. So, which companies do social customer service right?
transcosmos Information Systems
FEBRUARY 13, 2018
Modern-day CEOs are taking a more hands-on approach and becoming the frontrunner of their companies when it comes to providing excellent customer service. They’re channeling their customer persona when developing customer-friendly policies within their organization or establishing an up-close and personal relationship with customers.
Customer Bliss
NOVEMBER 15, 2016
Her background is interesting as she is professionally an engineer, but found her way to the customer care space. She stayed within customer experience and remained focused there. From Penni’s own LinkedIn: Utility executive with over 25 years of experience in field operations, customer service and energy efficiency.
TechSee
DECEMBER 5, 2017
This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester. To accomplish this goal, companies must determine the most efficient, yet affordable, way to give their customer care processes a boost. . Servicefriend.
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