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4 Customer-Oriented CEOs and What We Can Learn from Them

transcosmos Information Systems

Lafley was the CEO of multinational consumer goods company, Procter & Gamble , from 2000 to 2009 and from 2013 to 2015. Lafley cared so much for P&G customers that he wanted P&G products to build on their personal lives and experiences. It starts with the mindset that customers come first in your order of priorities.

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A Conversation with the CCO of VMWare, Scott Bajtos – CB36

Customer Bliss

From his LinkedIn: Scott Bajtos joined VMware in 2009 and oversees the company’s global services team, which includes education, technical support, professional services support and customer advocacy to ensure a best in class pre and post sales experience for customers and partners. Obviously you want a focus in both areas.).

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Twitter is Dead, Long Live Twitter (Ask your Customers)

Russel Lolacher

I remember in 2009, when I joined Twitter, it was a. The post Twitter is Dead, Long Live Twitter (Ask your Customers) appeared first on The Upsell. I’ve heard a lot about how Twitter is dying as a social media platform lately. Apparently no one is on it and we are wasting our time.

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Customer Experience Articles

ClearAction

4 Building Blocks for a Customer-Centric Culture article. Building a Customer-Centric Culture article. Customer Experience Management Improves Brand Value article. Growing a Customer Care Culture by Hiring Right BKM: Southwest, Nordstrom, Ritz-Carlton. Voice of the Customer.

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Avoid Seasonal Highs and Lows with These Customer Experience Tips

CSM Magazine

It’s also a 50% increase from 2009’s record low of $4.06 Maybe it’s time for you to take a look at how flexible and proactive your customer care organization is so you can meet the unexpected demands of this year’s busy season. That’s better than the pre-recession high of $4.4 trillion spent in 2007.

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The CX Storytime Tale of The Disappearing Digits

Russel Lolacher

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. As this was 2009 and Lynn wasn’t the most computer savvy person, social media wasn’t as obvious a communication channel as it is today. Be proud to talk to your customers. Surely she missing something.

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The CX Storytime Tale of The Disappearing Digits

Russel Lolacher

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. As this was 2009 and Lynn wasn’t the most computer savvy person, social media wasn’t as obvious a communication channel as it is today. Be proud to talk to your customers. Surely she missing something.