Retently
JULY 28, 2023
According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization. It was only in 2008 that the Chief Customer Officer position started being recognized as an important role within a company. The most well-known and trusted CX metrics are NPS , CSAT , and CES.
Gainsight
NOVEMBER 1, 2022
When I wanted to scale my company in 2009, I was faced with the conundrum of choosing between hiring more people to onboard and service our accounts and risking future layoffs versus improving overall business efficiency. In other words, with digital customer success, we can all easily do more with less. Digital game-changers.
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Customer Bliss
JANUARY 24, 2017
From his LinkedIn: Scott Bajtos joined VMware in 2009 and oversees the company’s global services team, which includes education, technical support, professional services support and customer advocacy to ensure a best in class pre and post sales experience for customers and partners. Obviously you want a focus in both areas.).
Middlesex Consulting
DECEMBER 14, 2015
Each metric tells a story. Do your customers run out of patience in two minutes, ten minutes or never? You may even be looking at results by level of respondent or importance of the customer to your overall business. Also, you may be doing correlations to see if you can determine the drivers of loyalty or overall satisfaction.
Retently
OCTOBER 19, 2018
According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization. It was only in 2008 that the Chief Customer Officer position started being recognized as an important role within a company. The most well-known and trusted CX metrics right now are NPS, CSAT, and CES.
Middlesex Consulting
DECEMBER 14, 2015
Each metric tells a story. Do your customers run out of patience in two minutes, ten minutes or never? You may even be looking at results by level of respondent or importance of the customer to your overall business. And you may be identifying at-risk customers based on their survey results.
Amity
SEPTEMBER 7, 2016
We sat down with Stephen O’Keefe, Director of Customer Success, to discuss how Customer Success has evolved at HubSpot over the last 7 years. Can you give us a brief overview of Customer Success at HubSpot, and of your responsibilities? I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary.
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