Alida
APRIL 5, 2017
Or Amazon can offer helpful, tailored suggestions for other products and services customers actually want based on search and browsing histories. After receiving disappointing scores on its 2009 patient satisfaction index, the clinic brought on a team of experts to conduct a quantitative and qualitative study on patients’ expectations.
Optimove
OCTOBER 20, 2022
A good way to gather more customer first party data is to engage in a Voice of the Customer (VOC) program. It is really researching probing customers and web visitors as they interact with your brand. Don’t burn the budget on short-term customer acquisition with a minimal view into attribution (once again, walled gardens).
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Retently
JULY 28, 2023
According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization. It was only in 2008 that the Chief Customer Officer position started being recognized as an important role within a company.
Gainsight
NOVEMBER 1, 2022
When I wanted to scale my company in 2009, I was faced with the conundrum of choosing between hiring more people to onboard and service our accounts and risking future layoffs versus improving overall business efficiency. In other words, with digital customer success, we can all easily do more with less. Digital game-changers.
Customer Bliss
JANUARY 24, 2017
From his LinkedIn: Scott Bajtos joined VMware in 2009 and oversees the company’s global services team, which includes education, technical support, professional services support and customer advocacy to ensure a best in class pre and post sales experience for customers and partners. Obviously you want a focus in both areas.).
Middlesex Consulting
DECEMBER 14, 2015
You may even be looking at results by level of respondent or importance of the customer to your overall business. Also, you may be doing correlations to see if you can determine the drivers of loyalty or overall satisfaction. And you may be identifying at-risk customers based on their survey results.
Middlesex Consulting
DECEMBER 14, 2015
You may even be looking at results by level of respondent or importance of the customer to your overall business. And you may be identifying at-risk customers based on their survey results. But there is a much better way to establish targets – based on your customer’s feedback.
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