Arizona Diamondbacks CEO Creates Fan-Centric Culture
Experience Matters
DECEMBER 22, 2014
His goal: “Treat our fans, employees, and players better than any team in sports.” Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009. Hall was extremely passionate about customer experience. Financial efficiency. Fan experience.
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