Bill Quiseng
MAY 8, 2017
This is especially true with customer relationship management (CRM), an area that businesses were smart to pay attention to 30 years ago in 1987—and can no longer afford to ignore in today’s competitive environment. Oh, and don’t forget the infamous rolodex, the original CRM. Consistency.
CSM Magazine
DECEMBER 6, 2021
In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. But, there’s a lot we can say as customer service professionals to lessen frustrations and even enhance a buyer’s loyalty. The Great Resignation is also upon us.
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Customers Rock!
APRIL 14, 2010
I hope we can all agree that delivering a positive customer experience is the key to building customer loyalty and achieving financial success. Incorporate your CRM and financial data to provide a big picture view of the direct correlation between customer experience and business performance. Be user-friendly.
Service Untitled
OCTOBER 25, 2010
Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships. Company Support – Social CRM can track keywords and give continued support about a product.
Service Untitled
OCTOBER 22, 2010
The company’s quality reputation dropped from 6th in 2009 to 21st in 2010. Mixing rewards and incentives eat away at brand loyalty This morning I walked into my usual pharmacy to refill. Customer loyalty and Toyota There have been 8 million Toyota vehicles recalled. What creates customer loyalty?
Service Untitled
MARCH 15, 2010
In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America. You can follow any responses to this entry through the RSS 2.0
Service Untitled
SEPTEMBER 10, 2009
Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.
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