Comm100

NOVEMBER 13, 2022

When integrated with every digital channel, including resources like a knowledge base and CRM, omnichannel can put more information at an agent’s fingertips and reduce the monotony of continually searching for answers to common problems. Founded: 2009. Headquartered: Vancouver, British Columbia, Canada.

Tools 189

Tools Customer Service Tips Omni-Channel 189

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Clarabridge

MARCH 2, 2017

Conventionally though, business tend towards customer satisfaction or Net Promoter Scores. And, out of Forrester’s Effectiveness, Ease and Emotion scores, it seems that feelings are the number one driver of loyalty. Score that. Customers don’t care about your score.

Measurement 49

Measurement Effort Score Net Promoter Score Social Media 49

Clarabridge

MARCH 2, 2017

Conventionally though, business tend towards customer satisfaction or Net Promoter Scores. And, out of Forrester’s Effectiveness, Ease and Emotion scores, it seems that feelings are the number one driver of loyalty. Score that. Customers don’t care about your score.

Measurement 40

Measurement Effort Score Net Promoter Score Social Media 40

Grade.us

JUNE 2, 2020

When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. Integrate with CRM, POS, and other systems through the API. Net promoter scores.

Software 47

Software Management Net Promoter Score Multi-Channel 47