2009, CRM, Customer Experience Professionals and Loyalty

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience

Customer Experience Consulting Multi-Channel Leadership

The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

OCTOBER 1, 2018

Another example is Temkin Group’s 2018 Customer Experience Competency and Maturity Assessment. This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. Only 22% of companies now are operationalizing, aligning or embedding CX.

Customer Experience

Customer Experience Effort Score ROI Study

Customer Experience Update

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

The Future of Customer Experience Calls Urgently for a Significant Shift

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