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What Do Companies With Low Net Promoter Score Have in Common?

Retently

Since 2009, CIGNA has been monitored by relevant authority institutions. In 2020, United had one of the worst complaint rates, being responsible for nearly 1 out of 3 complaints filed against all US airlines. That’s the case with CIGNA, a health and life insurance company with a score of -1.

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Health care mergers and acquisitions: Why patients and employees should come first

Alida

Between 2009 and 2013, annual hospital deals have increased 14 percent. One example comes from the airline industry. In 2013, Avianca Airlines, the second largest airline in Latin America, became the unified commercial brand of two leading airlines, Avianca and TACA. The Affordable Care Act in the U.S.,

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Bad Customer Complaint Handling Can Ruin a Brand’s Reputation

CSM Magazine

Way back in 2009, United Airlines baggage handlers broke Dave Caroll’s $3500 guitar during a flight from Halifax to Omaha. The musician wrote a protest song in response to the airline’s incompetence and indifference. It was reported that United Airlines’ stock price fell by about 10% shortly after the song was posted.

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Canadian Companies That Outsource and Why They Keep on Outsourcing

Magellan Solutions

It was founded in 2009 by brothers Lyndon and Jamie Cormack , who named the company after a Canadian frontier village in Saskatchewan. Air Transat is one of Canada’s biggest airlines, and is headquartered in Montreal, Quebec. The airline has a fleet of 44 aircrafts, and serves 60 destinations in over 25 countries. Toronto Star.

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Who will be the next ‘United Breaks Guitars’? Don’t let it be you!

ijgolding

In 2008, Dave Carroll’s guitar was broken by United Airlines. I feel as though the indifference being shown by British Gas towards the entirely avoidable issue and their inability to resolve it is similar to the indifference shown by United Airlines to Dave. I therefore reached out to Dave to see if he could help me.

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Reputational Risk Explained: Effective Strategies to Build Trust and Credibility

BirdEye

United Airlines In April 2017, United Airlines suffered reputation risk because a video showed three Chicago Department of Aviation security officers harassing an elderly man. United Airlines is still working to repair its image on its services and passenger treatment. #3. This outcry saw the brand’s reputation drop.

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ADR – all about it for World Ombudsman Day

Helen Dewdney

It lists works from 2009 – 2018. This in the middle of a pandemic where consumers are being failed by airlines. But let’s start at the beginning and for World Ombudsman’s Day I’ll bring together my research and work on ADR: Ombuds Research lists all respected and recognised academic ombudsman related research.