Alida

DECEMBER 15, 2016

Between 2009 and 2013, annual hospital deals have increased 14 percent. The reality, however, is that mergers don’t necessarily improve patient care or lower costs for consumers. The reality is that mergers don’t necessarily improve patient care or lower costs for consumers. One example comes from the airline industry.

Airlines 138

Airlines Hospitality Employee Engagement Entertainment 138

Retently

MARCH 23, 2023

In industries with a low overall NPS, we’ve looked at consumer complaint data to learn which brands are the least likely to retain customers and earn positive feedback. Consumer-focused banks reported an average Net Promoter Score in the 30s, indicating positive sentiment and overall satisfaction with the industry.

Net Promoter Score 113

Net Promoter Score Company NPS Effort Score 113

ijgolding

NOVEMBER 28, 2014

In 2008, Dave Carroll’s guitar was broken by United Airlines. Every time I share the video, it reminds me of the power the consumer has at their disposal in the digital world we live in. The threat of consumers taking ‘matters into their own hands’ has not appeared to change the way organisations behave.

Social Media 318

Social Media Airlines Video Consumers 318

C Space

MAY 4, 2020

Billionaire investor Warren Buffett says his company Berkshire Hathaway has sold all of its shares in the four largest US airlines. Mr. Buffett said he had been wrong to invest in the airline industry. The firm began investing in the four airlines in 2016, after avoiding the aviation industry for years.

Brands 52

Brands Airlines Advertising e-support 52

Comm100

NOVEMBER 27, 2017

Don’t risk it,” said the company’s chairman, James Burke to consumers. Johnson & Johnson announced that they would no longer be selling any products that would be made directly available to the consumer in capsule form. Take the voucher so that when this crisis is over we can give you a product we both know is safe.”.

Social Media 290

Social Media Video Effort Score Brands 290

Win the Customer

NOVEMBER 14, 2016

Research has shown that in the period between 2009 and 2014, the number of Twitter users using the platform for customer service doubled to 22%. In the UK, more and more consumers are refusing to accept poor quality customer service. Let your customers rave. See how one good response can pay for itself over and over again? Conclusion.

Social Media 52

Social Media Customer Service Multi-Channel Airlines 52

Service Untitled

MARCH 15, 2010

In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America. Jet Blue serves 60 cities with 600 flights daily.

Airlines 41

Airlines Travel Customer Satisfaction Transportation 41