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CX Success Stories – HOLT CAT

Daniel Group

So, for some context, I joined Holt in 2008, January of 2008. And I had come from a career in telecom where we’d done a number of mergers, major mergers and acquisitions, and in the context of doing that, we would always go in and look at what the customer base is. How do we know how we’re doing?”

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From Chief Information Officer to Chief Customer Officer, With Brian Lillie – CB60

Customer Bliss

I wanted to learn more about that transition, his background, and how he built out the new role. Brian Lillie joined Equinix in August 2008 and has been focused on building business value through strategic and innovative product development and information technology initiatives. That’s this episode. About Brian.

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Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

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Expansion Selling Strategies: Tips for SaaS Companies

CSM Practice

At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn. But recently, their customers have struggled with reduced budgets and an unpredictable economy. 1. More Customer Success.

Company 71
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Expansion Selling Strategies: Tips for SaaS Companies

CSM Practice

At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn. But recently, their customers have struggled with reduced budgets and an unpredictable economy. 1. More Customer Success.

Company 71
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How to Turn NPS Detractors Into Promoters

Lumoa

They are your unsatisfied customers who will recommend against your brand. Why Detractors are Not Good for Business If you’re ignoring your detractors, thinking they are less compared to your promoters or whole customer base, then you’re leaving your business open to serious risk. The problem was, the PS didn’t come.

NPS 208
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Change the Game in 5 Minutes: How Doug Hooton Deals With Disruption

Gainsight

OneCause, formerly BidPal, revolutionized charitable fundraising with the launch of their mobile bidding solution in 2008, helping nonprofits replace manual giving and raise more revenue through technology. Doug knows what it takes to respond to industry disruption—and how to emerge better positioned for success than ever.