Team Support
SEPTEMBER 29, 2020
Eric: As many of us faced in the early pioneering days of SaaS, helping companies understand how their data was stored, secured, and managed was a bit of a challenge. Eric: TeamSupport was built to knock down company silos that were hoarding important customer information.
CX University
SEPTEMBER 18, 2018
Four Employee Engagement Strategies that Deliver Competitive Advantage. The former has helped the company keep employees happy by eliminating antiquated, useless corporate policies and procedures, aka moose. At the same time, in an industry like banking, this core competency has become a competitive advantage.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Journey
NOVEMBER 15, 2017
Translate that to your company, and it becomes a good proxy definition for culture. The only competitive advantage we have is the culture and values of the company. All we have is the relationship around the values of the company and what we bring to the customer every day. The only thing we have is one another.
Team Support
OCTOBER 8, 2020
We conclude this series with Part 3, where Eric offers insight into the competitive market and what makes TeamSupport different. CIO Review: There are a number of companies out there that are vying for the top position in the B2B customer support software industry. What are the strategies employed by TeamSupport?
Circular Edge
FEBRUARY 7, 2023
Goldberg’s advice is based on experience weathering past downturns, like the Dot Com crash and the 2008 Great Recession. During an economic boom, companies often adopt a “grow at all costs” mentality. When companies are seeking business anywhere, distraction is a likely outcome. Takeaway 1: Sharpen your business fundamentals.
NetBase
AUGUST 26, 2020
Having a positive emotional experience with a brand is crucial as customers who do are 15 times more likely to recommend that company. First Movers are brands that gain a competitive advantage , being the first to bring a new product or service to market. And there are advantages and disadvantages to consider here.
Customers Rock!
APRIL 14, 2010
We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. You should know what your customers are experiencing every time they interact with your company.
Expert insights. Personalized for you.
89 
Let's personalize your content