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Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

CX University

Four Employee Engagement Strategies that Deliver Competitive Advantage. At the same time, in an industry like banking, this core competency has become a competitive advantage. Conclusions: Tie competitive advantage to employee engagement. Employee Engagement is a bit of a misnomer.

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CX Journey™ Musings: Culture - The Soul of the Organization

CX Journey

The only competitive advantage we have is the culture and values of the company. Here are some examples, taking us back to the financial crisis of 2007-2008. And yet, they admitted to defrauding investors in 2008. The only thing we have is one another. Anyone can open up a coffee store. We have no technology. Bad things.

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5 Ways to Manage Through an Economic Slowdown, According to NetSuite’s Founder

Circular Edge

Goldberg’s advice is based on experience weathering past downturns, like the Dot Com crash and the 2008 Great Recession. In response to the 2008 financial crisis, NetSuite redirected its focus towards existing customers, a decision Goldberg credits with helping the company not only survive the downturn, but thrive afterwards.

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Part 1: Helping Companies Build Stronger Customer Relationships

Team Support

This ignites true collaboration around the customer and empowers businesses to provide world-class customer support, which in turn increases their competitive advantage. About Eric Harrington Co-founding TeamSupport in 2008, Eric helped build what is now a global mission-critical business solution for managing customer support.

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Guest Blog: In the CX world, tracking these metrics is a way of life!


Companies that track and measure their customer service have a competitive advantage. seconds in 2008 with a mind boggling 19.19 They know when they are doing a great job, and more importantly, they know when they aren’t. Shep Hyken. Usain Bolt bettered his own 200 meters world record of 19.30 seconds in 2009!

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Expert’s Corner: Delivering Voice of the Customer

Customers Rock!

In 2008 Bain & Company found that while 80 percent of companies believe they deliver a superior experience to their customers, only 8 percent of those companies’ customers report having such an experience. No matter how well you understand these concepts, you can’t make them work to your advantage without the help of technology.

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Market Research Uncovers First Mover Opportunities


First Movers are brands that gain a competitive advantage , being the first to bring a new product or service to market. And there are advantages and disadvantages to consider here. In November 2008, this company was the first to offer ETFs with 3X leverage. And so have work from home stocks.