Uncovering Revenue and Growth Opportunities, and Gaining a Competitive Edge in a Down Economy: A Q&A with Allegiance Best Practices Consulting Team

InMoment XI

Greg Heaps, VP of Professional Services at Allegiance, and Kyle LaMalfa, Best Practices Manager and Loyalty Expert at Allegiance, offer insights on how to uncover revenue and growth opportunities and gain a competitive advantage, even in the current economic climate. Company growth and profits are directly tied to customer and employee engagement. And no matter what the state of the economy is, there are always opportunities for growth for businesses that stay focused.

Uncovering Revenue and Growth Opportunities, and Gaining a Competitive Edge in a Down Economy: A Q&A with Allegiance Best Practices Consulting Team

InMoment XI

Greg Heaps, VP of Professional Services at Allegiance, and Kyle LaMalfa, Best Practices Manager and Loyalty Expert at Allegiance, offer insights on how to uncover revenue and growth opportunities and gain a competitive advantage, even in the current economic climate Company growth and profits are directly tied to customer and employee engagement. And no matter what the state of the economy is, there are always opportunities for growth for businesses that stay focused.

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Uncovering Revenue and Growth Opportunities, and Gaining a Competitive Edge in a Down Economy: A Q&A with Allegiance Best Practices Consulting Team

InMoment XI

Greg Heaps, VP of Professional Services at Allegiance, and Kyle LaMalfa, Best Practices Manager and Loyalty Expert at Allegiance, offer insights on how to uncover revenue and growth opportunities and gain a competitive advantage, even in the current economic climate Company growth and profits are directly tied to customer and employee engagement. And no matter what the state of the economy is, there are always opportunities for growth for businesses that stay focused.

When Customers Complain, Make Lemonade

ClearAction

By addressing the customer group giving you “lemon feedback” you can turn negative word-of-mouth trends to sustainable competitive advantages with a ripple effect on your entire customer base. When Customers Complain, Make Lemonade Lynn Hunsaker.

Part 3: Helping Companies Build Stronger Customer Relationships

TeamSupport

We conclude this series with Part 3, where Eric offers insight into the competitive market and what makes TeamSupport different. to thwart the market competition and what according to you are the distinct features of TeamSupport? that give it a competitive edge?

Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

CX University

Four Employee Engagement Strategies that Deliver Competitive Advantage. At the same time, in an industry like banking, this core competency has become a competitive advantage. Conclusions: Tie competitive advantage to employee engagement. In response to the financial crisis in 2008, CEO made a simple but compelling contract with employees.

Market Research Uncovers First Mover Opportunities

NetBase

Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight. First Movers are brands that gain a competitive advantage , being the first to bring a new product or service to market.

CX Journey™ Musings: Culture - The Soul of the Organization

CX Journey

The only competitive advantage we have is the culture and values of the company. And yet, they admitted to defrauding investors in 2008. Image courtesy of Pixabay In business, your culture is the soul of the organization. The soul is the essence or the moral force of a person, their emotional or intellectual energy. It's the the part of you that consists of your mind, character, thoughts, beliefs, and feelings.

Guest Blog: In the CX world, tracking these metrics is a way of life!

ShepHyken

Companies that track and measure their customer service have a competitive advantage. seconds in 2008 with a mind boggling 19.19 This week we feature an article by Bikash Mohanty about how important customer experience metrics are to your business. They know when they are doing a great job, and more importantly, they know when they aren’t. Shep Hyken. As much as success is about dreaming big, the path towards it is all about setting precise targets to hit or even surpass.

Outsourcing as Business Strategy During Recession

Magellan Solutions

During the 2008 Global Recession, Cisco managed to stay afloat during the economic downturn turmoil by downsizing through outsourcing. . A key to their success was outsourcing– it made the company’s agility increased and they were able to focus on boosting their competitive advantage in the marketplace. During the 2008 Global Recession, IBM signed a number of outsourcing contracts. . Beat the competition. How can a business thrive during a recession? .

4 Great Examples of Social Media as an Effective Customer Service Tool

transcosmos Information Systems

Brands that are effectively using social media as a customer service tool gain a competitive advantage. MyStarbucksIdea launched in 2008 and has since received 210,000 unique ideas from consumers. Customer service defines a brand, as it can make or break your business. If you want to establish your brand as trustworthy and reliable, it’s important to provide exemplary customer support services.

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage.

Expert’s Corner: Delivering Voice of the Customer

Customers Rock!

In 2008 Bain & Company found that while 80 percent of companies believe they deliver a superior experience to their customers, only 8 percent of those companies’ customers report having such an experience. To gain sustainable competitive advantage, you need view data in a way that reveals trends and helps you to identify structural areas in need of improvement (i.e. Recently on Customers Rock!

CX Experts We Love

Wootric

She oversees brand, demand and product marketing — attracting companies that make customer experience their competitive advantage using Wootric’s AI-powered software. He’s also a keynote speaker, Customer Service trainer, and the author of The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty , among other best-selling books. Why do we love whom we love?

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage.

All LPOs Must Have ISO 27001:2013

Magellan Solutions

Since 2008, both corporate and private law firms have been quick to adopt outsourcing. Provides a competitive advantage. LPOs must bear the 27001:2013 or the ISO/ISMS Certification. Legal Process Outsourcing (LPO) frees legal practitioners from routine paperwork.

All LPOs Must Have ISO 27001:2013

Magellan Solutions

Since 2008, both corporate and private law firms have been quick to adopt outsourcing. Provides a competitive advantage. Legal Process Outsourcing (LPO) frees legal practitioners from routine paperwork. This service can cover a multitude of functions.

Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. Wal-Mart is the largest retailer in the world, so it’s safe to say that founder Sam Walton knows a thing or two about how to win in competitive markets and building a brand that customers resonate with. The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty by Shep Hyken.

2022 Banking Outlook

West Monroe

These institutions will separate themselves from the competition through lower delivery costs, elevated client experience, steeper revenue growth, and enhanced risk management outcomes while insulating themselves from the client defection risk posed by fintech and natively digital competitors.

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

“I think that the biggest mistake that companies make when buying customer experience software is…” The challenge of making changes to their business required to gain the advantages of buying such a system. Enterprises today must aggregate legacy applications, customer data and content, and break down organizational silos to innovate the digital customer experience to gain digital agility now and sustainable competitive advantage with one-to-one customer relationships.