How NPS was pioneered at Intuit & Sprint, with Brian Andrews – CB46
Customer Bliss
APRIL 11, 2017
Brian worked at Intuit from 2002 to 2013, ultimately serving as VP of Customer Experience and Business Excellence. (He He arrived at that role in October 2007.) He’s currently the Senior CX Principal at Medallia, after being VP, Customer Experience and NPS at Sprint. The Origins Of Net Promoter Score.
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