Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Grade.us

OCTOBER 23, 2018

Steve Ballmer, Microsoft CEO, 2007. Reach out to active customers who are regular users to ensure that your message is received. A cold contact via social media platforms (e.g. You'll want to vet your list of candidates against the social media profiles you have to ensure you have the right person.

Management 20

Management Social Media Feedback Trends 20

SurveySensum

JULY 14, 2020

He is a prolific Writer, Service Management and Support Industry Analyst, and an International Speaker with a specialization in exploring the connection between customer service and technology, with extensive experience in the IT and technology industries. Ingrid Lindberg – Keynote Speaker, CXO, Founder, and CEO of Chief Customer.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Strativity

JULY 16, 2014

Developing customer experiences in an era where the power in the company/customer relationship has shifted to the customer. Mapping and prioritizing the customer journey. Quantifying the economic value of increasing customer loyalty. Integrating social media into the customer experience.

Customer Experience Management 40

Customer Experience Management Groups CEM Customer Experience 40

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. Most brands and corporations slide by on fairly macro, passive, and transactional approaches to customer relationships. Michael Lowenstein, Ph.D.,

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

Amity

MAY 15, 2017

Because part of my role at Venture Accelerator Partners was to do our internal marketing, I would also regularly feature Uberflip content as part of our social media curation strategy. I was a pre-sales consultant and focused on helping sales land customers. ” Eventually, that’s what happened.

Customer Success 71

Customer Success Sales Software Customers 71

Grade.us

JUNE 17, 2019

In 2007, I finally realized that to keep in touch with all of our past clients and potential clients, I needed to have a newsletter. Content strategy, blogging , SEO, social media, and email marketing all converged into what we now just call content marketing. Content marketing emerged. I have been doing it ever sense.

Banking 39

Banking Ecommerce Analytics Conference 39

Amity

FEBRUARY 10, 2017

The transformative power of our platform is that it can be the catalyst for our customers to internally reimagine and redo their marketing business practices so they operate from very granular customer data as the central starting point for campaign and lead management, and their ongoing efforts around customer nurturing and encouraging advocacy.

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48

ProProfs Chat

AUGUST 8, 2019

In 2007, Walmart started its online store with the aim to help people choose their necessities online and pick them up from the store. Clark Howard, a customer, went shopping with his son to their local Walmart store and decided to purchase a Lego set. It includes phone, email, chat, social media, and in-store platform experience.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

SurveySensum

SEPTEMBER 8, 2023

Now, according to Bain & Company, if Dell could turn only 2-8% of those unhappy customers into satisfied ones, they could have boosted their annual revenue by $167 million. This demonstrates that by reducing customer churn and enhancing overall customer relationships, companies can save lost revenue and boost customer spending.

NPS 52

NPS ROI Social Media Effort Score 52

SmartKarrot

FEBRUARY 3, 2022

Hi Platform is the leading customer relationship management platform in Brazil. It enables businesses to form stronger bonds with their customers. In addition to this, the platform also allows businesses to sell on marketplaces such as MercadoLibre and social media. Founded in: 2007. Hi Platform.

Company 10

Company e-support Transportation Banking 10

SmartKarrot

FEBRUARY 4, 2022

Founded in: 2007. The platform, which has gained global recognition, offers many inbound marketing tools that help businesses manage their content marketing, SEO, and social media marketing. They help improve customer relationship management (CRM) by providing smooth communication between both sides. Fresh Service.

Company 10

Company Software Financial Tools 10

Comm100

FEBRUARY 6, 2018

Business Seeks All-in-One Customer Service Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. Auto Jockey : Provides tools for capturing customer activity and information, social media, and sales and service integration.

Software 105

Software Customer Engagement Engagement Omni-Channel 105