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Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

CX University

A 2005 study concluded that work engagement is linked to performance and customer loyalty (Salanova, Agut & Peiró, 2005). clearly communicates goals to all employees and links individual goals to corporate goals.” clearly communicates goals to all employees and links individual goals to corporate goals.”

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How to Deliver Individual Experiences on a Global Scale: Tips from a Borderless Brand

Oracle

Before Payoneer was founded in 2005, the world primarily transacted on paper and land lines. The brand operates across 200 countries, connecting 4 million users in over 150 currencies and 70 languages by making global transactions as easy as local ones. Adopt agile communication methods. and European-based customers.

Tips 103
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Health care mergers and acquisitions: Why patients and employees should come first

Alida

When health systems merge, however, there’s a high risk of culture mismatch, putting undue stress on your employees. Myriad factors can lead to [merger and acquisition] failure,” says Gallup’s Brooke Fernandez and Andrew Giger, “but cultural mismatch is one of the most frequently cited reasons.”

Airlines 138
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Building Blocks of a Customer Experience Transformation Strategy

CX Journey

You might know it as Bain's Delivery Gap, which states findings from their 2005 research: 80% of executives believe they deliver a superior experience, while only 8% of customers agree. Do you know all of the building blocks of a customer experience transformation strategy? I've mentioned the CX Perception Gap before, right? What gives?

Strategy 151
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Everything You Need to Know about Text Analytics

Lumoa

They expect actions and communication. One of our customers, who has a long experience working with other text analytics providers, complained that the top categories in their data are always their own brand and customer service. And an organizational culture that encourages people to act and co-operate across organizational silos.

Analytics 304
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Storytelling to Inspire Business Success

CX Journey

Ten years ago, in 2005, a group of people working in the field of knowledge management across the UK and the USA coined the phrase " narrative leadership." More CEOs made use of stories to communicate compelling visions. Image courtesy of Amazon Today I'm pleased to share a guest post by Paul Laughlin.

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Updated Philosophies Can Be More Impactful For Your CX Than Updated Tech

Second to None

Too often, brands blame a lack of technology or resources for their organizational problems. Since 2005, TeleSign has tapped into the world’s growing reliance on mobile text and web-based technology. Texting fits the bill as an easy to use communication platform. In 2016, 62.9 It all starts with how you think.”