Do You Know How to Calculate Your Net Promoter Score?
AskNicely
AUGUST 15, 2018
You have a Net Promoter Score (NPS). How did you get that score? The best way to determine your social capital from a customer happiness perspective is through NPS. How do you calculate your NPS? Those who give you a 7 or 8 are passives and those who give you a 9 or 10 are promoters.
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