GlowTouch

OCTOBER 27, 2021

“A salute is a gesture of respect and acknowledgment, and we want to provide a measure of both with this program,” said Keshia Swan, Corporate Social Responsibility and Impact Sourcing Manager. About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002.

Contact Center 52

Contact Center Omni-Channel Connections Groups 52

GlowTouch

DECEMBER 10, 2020

By necessity, most organizations had to adopt some measure of working from home. The brick and mortar contact center will not go away; organizations insist on personnel being in a central location. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Trends 52

Trends Customer Service Self Service Contact Center 52

COPC

MARCH 24, 2020

In light of current events surrounding COVID-19, many in the business community are taking drastic measures to ensure continuity and quality of services in the face of unprecedented restrictions. Measuring and managing the customer experience. COPC® Lean Six Sigma for Contact Centers. . — (March 24, 2020) — COPC Inc. ,

Consulting 40

Consulting Training Call Center Travel 40

GlowTouch

NOVEMBER 6, 2020

The past as prologue: last year’s data should provide a baseline for this year – what were the most common issues, what channels were most often used, what dayparts saw peak demand, and how did performance measure up to metrics? As a contact center outsourcing provider, our mindset is one of ensuring outcomes. About GlowTouch.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

JUNE 18, 2020

While impact sourcing alone cannot untangle the intricate socio-economic web that traps these producers in varying states of poverty, it does aim to provide some measure of relief to struggling communities. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

JUNE 12, 2020

If your team is currently working from home for social distancing measures, here is how you can improve engagement. If you’d like to learn more about our wide range of solutions, contact us today. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

Natalie Petouhof

JULY 26, 2016

Here’s the results of the Walmart study on page load times and conversion rates: Businesses can keep arguing that customer experience doesn’t matter, it’s a touchy-feely construct or get it directly affects the bottom-line and start by designing and measuring customer experience performance management. i] [link].

Handbook 40

Handbook Customer Experience Resources Customers 40