GlowTouch

DECEMBER 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? By necessity, most organizations had to adopt some measure of working from home. About GlowTouch.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

NOVEMBER 6, 2020

The past as prologue: last year’s data should provide a baseline for this year – what were the most common issues, what channels were most often used, what dayparts saw peak demand, and how did performance measure up to metrics? It’s among the reasons that companies hire Customer Success Managers before hiring salespeople.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

JUNE 18, 2020

While impact sourcing alone cannot untangle the intricate socio-economic web that traps these producers in varying states of poverty, it does aim to provide some measure of relief to struggling communities. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

JUNE 12, 2020

Mutually stimulating interactions between you and your agents can inspire better interactions between agents and customers. If your team is currently working from home for social distancing measures, here is how you can improve engagement. If you’d like to learn more about our wide range of solutions, contact us today.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

APRIL 2, 2021

In some cases, existing trends were accelerated, and in others, new habits were adopted in response to measures aimed at mitigating the spread of the Covid-19 virus. The work is portrayed as nothing but trying to help irate or irrational customers. Outsourcing Customer Service. E-Commerce Re-imagined. About GlowTouch.

e-support 52

e-support Contact Center Return on Investment Consumers 52

GlowTouch

NOVEMBER 13, 2020

Many organizations have ethics policies, codes of conduct, and other internal measures. In contact centers, general rules of thumb include clean desk policies and a prohibition on personal mobile devices used at work. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52

GlowTouch

MAY 19, 2020

Every customer support leader is grappling with the same challenges. Fortunately, there are some simple, effective measures customer support leaders can take to maintain operations and boost the morale of front-line employees. Below are six steps to help deliver stellar customer support during a crisis like COVID-19.

Management 52

Management Return on Investment Feedback Social Media 52