Comm100

JANUARY 5, 2022

The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. However, the effectiveness of this channel can vary widely depending on the live chat software. CRM integration . Zendesk Chat .

Government 200

Government CRM eBook Software 200

GlowTouch

DECEMBER 10, 2020

The manager’s job is to get ahead of potential service issues and bottlenecks, reduce or eliminate the friction that can arise when a consumer has a question to ask or a problem to resolve. Study after study shows a clear consumer preference for interacting with a live service agent instead of a machine. Why does this matter?

Trends 52

Trends Customer Service Self Service Contact Center 52

SurveySparrow

OCTOBER 19, 2020

Qualtrics: It is also one of the oldest in the online survey industry, started in 2002. Qualtrics became the first employee management platform measuring employee experiences through key metrics powered by predictive intelligence. The dashboard even allows you to measure your response against the benchmarks in the industry.

Comparison 59

Comparison Omni-Channel Survey Software 59

GlowTouch

NOVEMBER 6, 2020

Consumers want to feel the ‘wow’. The past as prologue: last year’s data should provide a baseline for this year – what were the most common issues, what channels were most often used, what dayparts saw peak demand, and how did performance measure up to metrics? The time to prep, the time is now. Is your brand aware of how?

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

SurveySparrow

MARCH 6, 2024

Global reach: Access a network of over 250 million real consumers! SurveyMonkey can provide the insights you need to make informed decisions, whether conducting market research, gathering customer feedback, or measuring employee satisfaction. The platform was founded in 2002 by a quartet: Ryan Smith, Scott M. SurveySparrow!

Comparison 52

Comparison Analysis Survey Analytics 52

GlowTouch

JUNE 12, 2020

The right technologies or systems for omnichannel support and concurrent chats may reduce agents from burnout. Consumers also expect consistent answers, even when talking to different agents across different platforms. If your team is currently working from home for social distancing measures, here is how you can improve engagement.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

DECEMBER 4, 2020

According to PWC, 73% of consumers say customer service matters in their purchasing decision. You should inquire about the specific security measures they have in place to protect data such as physical access control, NDAs with employees, network and data encryption systems. Can I Talk to References?

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52