Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what? So, how can this be?

Customer Satisfaction 89

Customer Satisfaction Effort Score Competitive Advantage Self Service 89

BirdEye

MAY 4, 2022

As one of the most popular review sites in the industry, they boast a 34 million-per-month consumer exposure with about 7 million consumer reviews from 2002 to 2022. The post Why DealerRater reviews are important for your automotive business appeared first on Birdeye Customer Experience Management.

Automotive 105

Automotive Industry Advertising Connections 105

Beyond Philosophy

MARCH 16, 2015

I am pleased to have helped, in some way, to shape a new industry with our books, research and client work since 2002. I don’t want to see Customer Experience go the same way as CRM. Let’s make sure we work together to avoid them for the benefit of the Customer. Customers deserve better.

CEM 60

CEM CRM Conference Employee Engagement 60

Magellan Solutions

MARCH 11, 2020

Some of their outsourced services include sales, customer support, and customer experience management. Procter & Gamble, or P&G, is one of the world’s biggest consumer goods corporations. It was founded in 2002 in California, where its headquarters are located to this day. Procter & Gamble.

Sales 52

Sales Company Wireless Telecommunications 52

Magellan Solutions

APRIL 16, 2020

Procter & Gamble, or P&G, is one of the world’s biggest consumer goods corporations. They outsource back office tasks and customer services to the Philippines and other territories. LinkedIn Corporation was founded in 2002 in California, where its headquarters are located to this day. Procter & Gamble.

Company 82

Company Telecommunications Wireless Automotive 82

Beyond Philosophy

JULY 20, 2021

While we can’t predict they will do the same for you with certainty, we feel that they will be helpful in the pursuit of your career goals for yourself and your Customer Experience management goals for the organizations. The Intuitive Customer describes where Behavioral Economics meets Customer Experience.

Consulting 148

Consulting Entertainment Groups Customer Experience 148

BirdEye

JANUARY 11, 2023

This was followed by Friendster in 2002, Myspace in 2003, and then the launch of Facebook in 2004. Individuals use social media to stay connected with friends and family, share content, and consume news. Who manages a business’s social media marketing? Watch our free demo today.

Social Media 98

Social Media Multi-Channel Advertising Measurement 98