2002 Connections Customers Employee Experience 
Storyminers
FEBRUARY 17, 2021
When it comes time to rebuild the severed connections and broken systems, we will need to make sure that we don’t end up with more of the same. We need a more citizen-centered approach, and it turns out that Customer Experience Thinking can help. How would you define customer experience? Akos : I agree.
Beyond Philosophy
JANUARY 7, 2016
We have had a significant increase in the number of organizations contacting us for help with their Customer Experience program. In many cases the initial focus on Customer Experience and new customer measures, like Net Promoter, delivered some improvements but they have been short-lived. We Need New Thinking.
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Beyond Philosophy
JANUARY 7, 2016
We have had a significant increase in the number of organizations contacting us for help with their Customer Experience program. In many cases the initial focus on Customer Experience and new customer measures, like Net Promoter, delivered some improvements but they have been short-lived. We Need New Thinking.
SurveySparrow
OCTOBER 19, 2020
Every business wants to impress its customers. Thankfully, there has never been an easier time to collect surveys from customers and prospects alike. helps you understand you customers and employees better. Qualtrics: It is also one of the oldest in the online survey industry, started in 2002.
Qualtrics
JANUARY 7, 2020
Just as families share a moral code, and parents instill moral values with their children, a company’s ethics set the moral compass for relationships with customers, between colleagues and in relation to the wider community. You could be doing this at new hire orientation , team meetings, town halls, and every day with your customers.
Beyond Philosophy
FEBRUARY 17, 2022
Twenty years ago, in January 2002, I established my global Customer Experience consultancy, Beyond Philosophy. Many years ago, I decided to be a conference speaker on Customer Experience. My podcast is born out of a similar enjoyment experience. My company had a significant birthday this year. I hesitated.
SurveySparrow
DECEMBER 9, 2019
Don’t make excuses about why your customer service isn’t world-class. Today Survey Sparrow had the opportunity to chat with John Dijulius, a US customer service expert who is redefining the rules of the game. John has written numerous books on customer service, including The Customer Service Revolution and The Relationship Economy.
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