GlowTouch

MARCH 1, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Connected Cars: How Their Evolution Impacts Consumers & Businesses. Connected cars keep getting more advanced and less exclusive. First Things First, What Are Connected Cars? Impact on Business.

Connections 52

Connections Consumers Entertainment Travel 52

GlowTouch

SEPTEMBER 22, 2020

Consumers don’t simply purchase things ; they buy solutions to problems, they buy for personal gratification, and they buy to make others happy. Each purchase decision represents an investment, financial in each case, but often an emotional investment, too. People Hate Being Sold But They Love to Buy.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

GlowTouch

DECEMBER 10, 2020

The manager’s job is to get ahead of potential service issues and bottlenecks, reduce or eliminate the friction that can arise when a consumer has a question to ask or a problem to resolve. Connecting them to the value behind the products and services they purchase improves satisfaction and benefits retention. Why does this matter?

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

APRIL 16, 2021

You’ll be connected with an industry professional who will address your concerns. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

OCTOBER 16, 2020

Customers can also become frustrated if they are on hold for an extended period or when technical issues arise due to a poor network connection. Email support is also more time consuming than chatbots or phone support. Chat Support. Chat support also offers immediate and practical assistance.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

JULY 6, 2020

Help your brand resonate with consumers by conveying strong values. Investing in corporate social responsibility will allow you to build a positive reputation as a business that cares about its community, the environment, customers, and employees. Your target audience must be able to connect with your brand. Increase Sales.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

DECEMBER 4, 2020

According to PWC, 73% of consumers say customer service matters in their purchasing decision. Cybersecurity threats are more common than ever because of an increasingly internet-connected business environment. Founded in 2002, our 1,800 employees deliver operational excellence with high-touch engagement.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52