Beyond Philosophy
DECEMBER 19, 2017
I founded Beyond Philosophy in the UK back in 2002. I see these two things being major contributory factors to the lack of success of UK companies, and it hurts me to say that, being a proud British person working in this field since 2002. They can adopt a customer-centric culture. and now get 75% of our business stateside.
Beyond Philosophy
MAY 3, 2018
After all, when there are fewer places to work, fewer places where specific industry skills are valued, then why should the company create better wages and work cultures for employees? I founded my global Customer Experience consultancy in 2002. 30 April 2018. < 30 April 2018. < 2 April 2018. 2 May 2018. <
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C3Centricity
APRIL 17, 2018
And that it involves a culture change to move the organisation in this direction. This is why I decided to take the four other qualities mentioned and see how they influence the adoption of such a culture within an organisation. OK, so I’m not talking about the 2002 Minority Report. Being data driven.
GlowTouch
MARCH 28, 2019
GlowTouch is a certified Women’s Business Enterprise company that has been providing personalized business outsourcing solutions—and a people-first philosophy–since 2002. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.
GlowTouch
JULY 6, 2020
The 2018 Cone/Porter Novelli Purpose Study found that 88% of Americans prefer to do business with companies with a purpose. A work culture that promotes mental, physical, and emotional health (Including wellness perks and flex schedules). A company that truly cares tends to have a leg-up on its competitors. Increase Sales.
SurveySparrow
FEBRUARY 8, 2020
This was in 2002, during his tenure as the drugmaker’s head of global human resources. Act on any criticisms to improve company culture. The other is to embrace “catchups”—as The Guardian championed in 2018. The future of performance reviews. Let employees provide confidential feedback for more authenticity.
Smith+co CX
JANUARY 30, 2018
If someone had told me twenty years ago that much of the discussion on customer experience in 2018 would be dominated by chatbots, apps and emojis - I would have half-suspected an alien takeover. In and of itself, a quick win is harmless, of course, (and may even be beneficial in the short-term) but a quick-win culture is lethal.
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