One Millimeter Mindset
MARCH 22, 2023
You and I rely on the specific linguistics of our professions for communication and collaboration. However, how comfortable, confident, conversant, and willing are you to translate your professional language for others outside your respective disciplines?
One Millimeter Mindset
DECEMBER 7, 2022
Your job description is a great place to start building professional capabilities. Consider that these baseline requirements form the structural underpinning of a career well-planned. Consequently, your career feels less accidental than intentional.
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One Millimeter Mindset
FEBRUARY 8, 2023
It is time to reset expectations about who you and I are actually meeting with. In my interactions with colleagues and clients, I realize that they do not seem to be the same people they were “before“ the events of the past few years. This observation goes for their experience of me, as well.
One Millimeter Mindset
MARCH 1, 2023
Do you find yourself in conversations where you dance around asking the questions you really need to ask? Instead, you stop yourself short. As a result, information which can clarify context for decision making is left hanging in the air. Later on, you replay that conversation.
Speaker: DeAnna McIntosh, Retail Growth Strategist
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One Millimeter Mindset
FEBRUARY 1, 2023
Your professional relevance is on the line each time you work with colleagues and clients. Are you being professionally relevant or just making business noise? This year, let’s make a difference: together. Here are two, one millimeter steps forward that you can take beginning today. Enjoy!
One Millimeter Mindset
FEBRUARY 15, 2023
Are you known for being hard charging professionally? Are you sure you know what that phrase potentially looks like in today’s and tomorrow’s workplaces? The Merriam-Webster dictionary defines “hard-charging” as being aggressive, determined, and ambitious.
One Millimeter Mindset
JANUARY 18, 2023
How many of you have encountered individuals, strategies, projects, goals, and KPIs which give you Professional Pause? These ideas and values, when read in a meeting agenda or spoken during the course of a live or digital meeting, make you suck in your breath. You immediately close your eyes.
One Millimeter Mindset
JANUARY 25, 2023
I have two questions for you today. First, how many times during sales calls or project meetings are you intimidated by other colleagues’ perceived levels of knowledge? Next, what do you plan to do about that scenario, after today?
One Millimeter Mindset
OCTOBER 12, 2022
Your actions, assumptions, and perspective impact making ideas actionable and understandable. Are you one of “those” team members who is always throwing new ideas out on the table, like a jump ball? And are team members “jumping” at the chance to play around with your ideas?
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
One Millimeter Mindset
DECEMBER 28, 2022
What is our next one millimeter forward together as we traverse towards 2023? How have your focus and perspective evolved? Heading towards a new year together, I remain grateful for your readership, inspiration and support. I commenced blogging in 2009.
One Millimeter Mindset
OCTOBER 19, 2022
You are pushing client boundaries when you present and spearhead updated or new ideas, concepts, tools, and technologies. Often, your efforts do not result in accolades from that client. Far too frequently, clients view your efforts as contrarian. Why is that?
One Millimeter Mindset
AUGUST 24, 2022
Initially, there’s a high probability you will lose your balance when learning to ride a 2-wheel bicycle. Also, there’s a high probability that you will fall off the bike and land on the pavement. So, what will you do next?
One Millimeter Mindset
JUNE 29, 2022
Those are the words of one of my greatest mentors. I think his words are even more relevant today than they were before. During our careers we get caught up in taking the next steps up the rungs of someone else’s idea of what a corporate ladder looks like.
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One Millimeter Mindset
APRIL 20, 2022
Does your idea velocity move faster than clients are able to process what you have to say? Clients need mental breathing room, especially when dealing with complex problems. Consider that moving forward, there really are no simple issues.
One Millimeter Mindset
JANUARY 11, 2023
How would others describe your professional intensity during your interactions with them? On one hand, the strength, energy, or feelings which you create can inspire, catalyze, and drive people to move forward.
One Millimeter Mindset
OCTOBER 26, 2022
Do you know a rare colleague who influences your life so much that they become Legendary? These are the individuals whom we trust implicitly due to their ethics, values, professionalism, and overall humanity. The Legend is more than the sum of their expertise and proficiency.
One Millimeter Mindset
SEPTEMBER 24, 2018
If you practice a hopscotch client retention strategy, do not get your hopes up. Making clients successful is hardly child’s play. Co-partnering in your client’s success involves more than adhering to a mostly-linear protocol. Rather, start by being better prepared to weigh risks against opportunities. As a result, serve your clients better and better over the duration of your relationship with them.
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One Millimeter Mindset
JUNE 1, 2022
Are you the default team problem-solver for your teams? Did you earn that default role by chance or design? Are you enjoying the role? If you collaborate on teams, you know that problem-solving together is complex and sometimes frustrating. During some meetings, everyone is on fire and of one mind!
One Millimeter Mindset
NOVEMBER 16, 2022
You are the go-to resource for lots of folks, aren’t you? You always seem to have the right perspective, the right answer, the right choice of words to help people become unstuck. However, at times, being placed in that position leaves you in a lonely place. Who or what is your own go-to?
One Millimeter Mindset
SEPTEMBER 17, 2018
Do we really understand the difference between customer service delivery and customer experience delivery? Or, do we use the two terms interchangeably? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles. That means we assume customer service is someone else’s responsibility. Certainly not ours. After all, we have more important things to do, selling, engineering, coding, managing. Even leading. Oh really?
One Millimeter Mindset
SEPTEMBER 7, 2022
Do you describe yourself as intellectually curious? Those small actions you choose to do as part of your daily personal and professional life become habits influencing your values, mindset, and performance. Perhaps it is time to do a bit of self-observation.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
One Millimeter Mindset
SEPTEMBER 14, 2022
When you upgrade professionally, what are your continued expectations about the impact of your achievements? During the past few years, many of you upgraded professionally.
One Millimeter Mindset
MARCH 9, 2022
It is time to revisit your professional signal to noise ratio before you are tsunami’d by it. Over the past five years, I’ve written about its importance in your professional innovation and cross functional leadership success.
One Millimeter Mindset
AUGUST 11, 2021
Organizational value silos are found in all sizes and shapes of companies. Initially, silos are created and nurtured by business and hiring models which categorize people into functional roles based on how they solve problems.
One Millimeter Mindset
MARCH 23, 2022
There is a great professional recalibration going on. Are you experiencing it? If not, you should be. Let’s explore together, shall we? By now, you are reading plenty about the Great Post-Pandemic Resignation.
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One Millimeter Mindset
JULY 27, 2022
Do you consistently build or derail client trust in you? What you say to clients, from meeting to meeting, spoken, and written, matters. Because what you communicate, and how you communicate, either constructs or erodes why customers do business with you.
One Millimeter Mindset
APRIL 6, 2022
Are you leveraging business stories that make people think twice? Business stories provide rich, illustrative palettes upon which to engage people to move forward together.
One Millimeter Mindset
JANUARY 19, 2022
Surprised to enter 2022 digging yourself out of a huge 2021 customer defection hole? It just could be you left your entire client retention strategy up to the virtual customer retention dog. What excuses do you make to your managers about your less-than-stellar rate of customer retention?
One Millimeter Mindset
JUNE 2, 2021
Are you perceived as being too easy to work with? Think about it. Yes, you focus on being a team player. And you always try to do “whatever it takes” to acquire and/or serve colleagues and customers.
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One Millimeter Mindset
JULY 28, 2021
Collaboration-resistant colleagues are tough to work with. Because there is not one idea you can introduce to the table they haven’t heard of before, thought of themselves, or already learned. Or so they say. Do you work with collaboration-resistant colleagues? .
One Millimeter Mindset
MAY 4, 2022
Are you serving yourself first or last? Or do you dismiss the importance of serving yourself first as being selfish? On the other hand, do you ever focus on putting other people’s needs ahead of your own?
One Millimeter Mindset
SEPTEMBER 24, 2020
What happens when strategic business stories become too ambiguous to everyone, including you? Yesterday, we explored whether your compelling business stories are too specific and tactically focused. Today, let’s explore what happens when your stories get lost in the strategic clouds.
One Millimeter Mindset
JUNE 15, 2022
You control how you are investing emotional energy on clients (and colleagues). Some clients always seem to demand more time and attention than others. Yet, these clients are not necessarily the ones who bring out your professional best, are they?
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
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