One Millimeter Mindset

article thumbnail

You Sell Yourself Short By Relying On Your Professional Language

One Millimeter Mindset

You and I rely on the specific linguistics of our professions for communication and collaboration. However, how comfortable, confident, conversant, and willing are you to translate your professional language for others outside your respective disciplines?

article thumbnail

Explore Professional Capabilities Beyond Your Job Description

One Millimeter Mindset

Your job description is a great place to start building professional capabilities. Consider that these baseline requirements form the structural underpinning of a career well-planned. Consequently, your career feels less accidental than intentional.

Groups 120
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Reset Expectations About Who You Are Actually Meeting With

One Millimeter Mindset

It is time to reset expectations about who you and I are actually meeting with. In my interactions with colleagues and clients, I realize that they do not seem to be the same people they were “before“ the events of the past few years. This observation goes for their experience of me, as well.

Meeting 92
article thumbnail

Start Asking The Questions You Really Need To Ask

One Millimeter Mindset

Do you find yourself in conversations where you dance around asking the questions you really need to ask? Instead, you stop yourself short. As a result, information which can clarify context for decision making is left hanging in the air. Later on, you replay that conversation.

Meeting 82
article thumbnail

Retail Reimagined: What It Means To Be An Innovative Retailer

Speaker: DeAnna McIntosh, Retail Growth Strategist

Join DeAnna McIntosh, Retail Growth Strategist, for this idea-sparking session on how to multiply and diversify your revenue (and impact) with zero ad spend, how to create disruption in your industry, and how to reimagine and innovate the retail business model.

article thumbnail

Are You Professionally Relevant Or Just Making Business Noise?

One Millimeter Mindset

Your professional relevance is on the line each time you work with colleagues and clients. Are you being professionally relevant or just making business noise? This year, let’s make a difference: together. Here are two, one millimeter steps forward that you can take beginning today. Enjoy!

Meeting 93
article thumbnail

Is Being Hard Charging Professionally Sustainable?

One Millimeter Mindset

Are you known for being hard charging professionally? Are you sure you know what that phrase potentially looks like in today’s and tomorrow’s workplaces? The Merriam-Webster dictionary defines “hard-charging” as being aggressive, determined, and ambitious.

Meeting 86
article thumbnail

Which Ideas And Values Give You Professional Pause?

One Millimeter Mindset

How many of you have encountered individuals, strategies, projects, goals, and KPIs which give you Professional Pause? These ideas and values, when read in a meeting agenda or spoken during the course of a live or digital meeting, make you suck in your breath. You immediately close your eyes.

Meeting 95
article thumbnail

Why Continue To Be Intimidated By What You Do Not Know?

One Millimeter Mindset

I have two questions for you today. First, how many times during sales calls or project meetings are you intimidated by other colleagues’ perceived levels of knowledge? Next, what do you plan to do about that scenario, after today?

Roadmap 85
article thumbnail

Make Ideas Actionable By Becoming Understandable

One Millimeter Mindset

Your actions, assumptions, and perspective impact making ideas actionable and understandable. Are you one of “those” team members who is always throwing new ideas out on the table, like a jump ball? And are team members “jumping” at the chance to play around with your ideas?

Analysis 103
article thumbnail

Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.

article thumbnail

Traveling One Millimeter Forward Together Towards 2023

One Millimeter Mindset

What is our next one millimeter forward together as we traverse towards 2023? How have your focus and perspective evolved? Heading towards a new year together, I remain grateful for your readership, inspiration and support. I commenced blogging in 2009.

Travel 88
article thumbnail

Why Pushing Client Boundaries Is Perceived As Butting Heads

One Millimeter Mindset

You are pushing client boundaries when you present and spearhead updated or new ideas, concepts, tools, and technologies. Often, your efforts do not result in accolades from that client. Far too frequently, clients view your efforts as contrarian. Why is that?

Culture 94
article thumbnail

Is Targeting Perfectionism Impeding Being Purposefully Present?

One Millimeter Mindset

Initially, there’s a high probability you will lose your balance when learning to ride a 2-wheel bicycle. Also, there’s a high probability that you will fall off the bike and land on the pavement. So, what will you do next?

Sports 102
article thumbnail

If It Is Not Fun Then Why Keep Doing It?

One Millimeter Mindset

Those are the words of one of my greatest mentors. I think his words are even more relevant today than they were before. During our careers we get caught up in taking the next steps up the rungs of someone else’s idea of what a corporate ladder looks like.

Meeting 103
article thumbnail

The 2023 Customer Experience Management Value Index

Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.

article thumbnail

Idea Velocity Moving Faster Than Clients Process Proposed Solutions?

One Millimeter Mindset

Does your idea velocity move faster than clients are able to process what you have to say? Clients need mental breathing room, especially when dealing with complex problems. Consider that moving forward, there really are no simple issues.

Meeting 109
article thumbnail

Your Professional Intensity Turns Colleagues and Clients On Or Off

One Millimeter Mindset

How would others describe your professional intensity during your interactions with them? On one hand, the strength, energy, or feelings which you create can inspire, catalyze, and drive people to move forward.

article thumbnail

When Your Legacy Makes You Legendary To Colleagues

One Millimeter Mindset

Do you know a rare colleague who influences your life so much that they become Legendary? These are the individuals whom we trust implicitly due to their ethics, values, professionalism, and overall humanity. The Legend is more than the sum of their expertise and proficiency.

article thumbnail

A Hopscotch Client Retention Strategy will not boost Client Success

One Millimeter Mindset

If you practice a hopscotch client retention strategy, do not get your hopes up. Making clients successful is hardly child’s play. Co-partnering in your client’s success involves more than adhering to a mostly-linear protocol. Rather, start by being better prepared to weigh risks against opportunities. As a result, serve your clients better and better over the duration of your relationship with them.

Strategy 213
article thumbnail

How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

article thumbnail

Are You The Default Team Problem-Solver?

One Millimeter Mindset

Are you the default team problem-solver for your teams? Did you earn that default role by chance or design? Are you enjoying the role? If you collaborate on teams, you know that problem-solving together is complex and sometimes frustrating. During some meetings, everyone is on fire and of one mind!

Meeting 103
article thumbnail

Who Or What Is Your Go To? You Really Need One.

One Millimeter Mindset

You are the go-to resource for lots of folks, aren’t you? You always seem to have the right perspective, the right answer, the right choice of words to help people become unstuck. However, at times, being placed in that position leaves you in a lonely place. Who or what is your own go-to?

article thumbnail

Confusing Customer Service Delivery with Customer Experience Delivery?

One Millimeter Mindset

Do we really understand the difference between customer service delivery and customer experience delivery? Or, do we use the two terms interchangeably? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles. That means we assume customer service is someone else’s responsibility. Certainly not ours. After all, we have more important things to do, selling, engineering, coding, managing. Even leading. Oh really?

article thumbnail

Are You Intellectually Curious Or Primarily Complacent?

One Millimeter Mindset

Do you describe yourself as intellectually curious? Those small actions you choose to do as part of your daily personal and professional life become habits influencing your values, mindset, and performance. Perhaps it is time to do a bit of self-observation.

article thumbnail

How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

article thumbnail

As You Upgrade Professionally Will Colleagues Support You?

One Millimeter Mindset

When you upgrade professionally, what are your continued expectations about the impact of your achievements? During the past few years, many of you upgraded professionally.

article thumbnail

Do People Tune Out Or In Because Of Your Signal To Noise Ratio?

One Millimeter Mindset

It is time to revisit your professional signal to noise ratio before you are tsunami’d by it. Over the past five years, I’ve written about its importance in your professional innovation and cross functional leadership success.

article thumbnail

Storytelling Pokes Holes in Organizational Value Silos

One Millimeter Mindset

Organizational value silos are found in all sizes and shapes of companies. Initially, silos are created and nurtured by business and hiring models which categorize people into functional roles based on how they solve problems.

Culture 117
article thumbnail

Are You Experiencing A Great Professional Recalibration? You Should Be.

One Millimeter Mindset

There is a great professional recalibration going on. Are you experiencing it? If not, you should be. Let’s explore together, shall we? By now, you are reading plenty about the Great Post-Pandemic Resignation.

Meeting 98
article thumbnail

Is Your CX Program Delivering the Results You Had Hoped?

When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.

article thumbnail

Do You Consistently Build Or Derail Client Trust in You?

One Millimeter Mindset

Do you consistently build or derail client trust in you? What you say to clients, from meeting to meeting, spoken, and written, matters. Because what you communicate, and how you communicate, either constructs or erodes why customers do business with you.

Meeting 85
article thumbnail

Are Your Business Stories Making People Think Twice?

One Millimeter Mindset

Are you leveraging business stories that make people think twice? Business stories provide rich, illustrative palettes upon which to engage people to move forward together.

Meeting 95
article thumbnail

Did The Virtual Customer Retention Dog Eat Your Client Base Homework?

One Millimeter Mindset

Surprised to enter 2022 digging yourself out of a huge 2021 customer defection hole? It just could be you left your entire client retention strategy up to the virtual customer retention dog. What excuses do you make to your managers about your less-than-stellar rate of customer retention?

article thumbnail

Are You Perceived As Being Too Easy To Work With?

One Millimeter Mindset

Are you perceived as being too easy to work with? Think about it. Yes, you focus on being a team player. And you always try to do “whatever it takes” to acquire and/or serve colleagues and customers.

article thumbnail

5 Ways to Supercharge Your CX Strategy

Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!

article thumbnail

Got Collaboration Resistant Colleagues? How about Contrarians?

One Millimeter Mindset

Collaboration-resistant colleagues are tough to work with. Because there is not one idea you can introduce to the table they haven’t heard of before, thought of themselves, or already learned. Or so they say. Do you work with collaboration-resistant colleagues? .

Meeting 114
article thumbnail

Are You Serving Yourself First, Serving Others, or Being Self-Serving?

One Millimeter Mindset

Are you serving yourself first or last? Or do you dismiss the importance of serving yourself first as being selfish? On the other hand, do you ever focus on putting other people’s needs ahead of your own?

Meeting 91
article thumbnail

Are Your Strategic Business Stories too Ambiguous?

One Millimeter Mindset

What happens when strategic business stories become too ambiguous to everyone, including you? Yesterday, we explored whether your compelling business stories are too specific and tactically focused. Today, let’s explore what happens when your stories get lost in the strategic clouds.

Groups 133
article thumbnail

How Are You Investing Emotional Energy On Clients?

One Millimeter Mindset

You control how you are investing emotional energy on clients (and colleagues). Some clients always seem to demand more time and attention than others. Yet, these clients are not necessarily the ones who bring out your professional best, are they?

article thumbnail

Stay Ahead of the Game

Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!