One Millimeter Mindset

Did The Virtual Customer Retention Dog Eat Your Client Base Homework?

One Millimeter Mindset

Surprised to enter 2022 digging yourself out of a huge 2021 customer defection hole? It just could be you left your entire client retention strategy up to the virtual customer retention dog. What excuses do you make to your managers about your less-than-stellar rate of customer retention?

Do Your Professional Goals Conflict With Your Strategic Purpose?

One Millimeter Mindset

How well do your professional goals complement your sense of strategic purpose? Is your professional glass half empty or merely half full? Consider that your strategic purpose is changing. It is time to re-write your Strategic Professional Purpose Playbook, together with me. .


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Experiencing Professional Burnout or Professional Complacency?

One Millimeter Mindset

Each New Year brings with it a plethora of blog posts and articles. These pieces encourage you to set bold goals, crush quotas, and move forward with resilience and vigor!!

3 Tips To Move One Millimeter Forward Together

One Millimeter Mindset

As you and I enjoy the remaining days of 2021, I offer you these three tips to reflect on as we move one millimeter forward together into the new year. Cut yourself some slack.

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AI Insights Playbook––Understand Your Customer Experience To Improve It

The biggest challenge facing Contact Centers is understanding what customers expect. With today’s changing customer expectations, dynamic market realities and aggressive competitors, organizations must understand where they are successful and where they fall short. Download this eBook to learn how you can improve your customer experience with the help of Artificial Intelligence.

Aligning Your Solutions With What Clients Really Want?

One Millimeter Mindset

Creating your 2022 playbook of what it takes to design, align, and implement solutions clients really want? First, consider that these solutions and outcomes may not be aligned with what your organization’s culture (and strategy) currently support.

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Are You Treating Customers Like They Are Disposable Clients?

One Millimeter Mindset

Are you continuing to do business with business owners who make you feel like disposable clients? Over the past month, I ceased doing business with three of my long-term vendors. Yes, I completely walked away from these relationships. There was no other choice to make.

Storytelling Pokes Holes in Organizational Value Silos

One Millimeter Mindset

Organizational value silos are found in all sizes and shapes of companies. Initially, silos are created and nurtured by business and hiring models which categorize people into functional roles based on how they solve problems.

Are You Creating A More Hybridized Team Mindset?

One Millimeter Mindset

Your workplaces are more hybridized. And your hybridized workplaces call for a more hybridized team mindset to create tomorrow’s successful business outcomes. Things in the workplace feel out of synch, don’t they? Some professionals to continue working virtually.

Got Collaboration Resistant Colleagues? How about Contrarians?

One Millimeter Mindset

Collaboration-resistant colleagues are tough to work with. Because there is not one idea you can introduce to the table they haven’t heard of before, thought of themselves, or already learned. Or so they say. Do you work with collaboration-resistant colleagues? .

How to Make Every Survey a Top Customer Experience!

We’ve all had surveys that we’d rather forget, but surveys are a critical element of your overall customer experience. Download this eBook and get the four key elements of a brand-building survey program. Use these tenets to help your surveys deepen your customer’s relationship with your brand.

When Professional Assumptions Prevent Cross Functional Success

One Millimeter Mindset

You and I operate according to a series to basic assumptions which are part of the culture of our professional disciplines. What are yours? Professional assumptions are beliefs taken to be true, even if there is inconclusive proof.

A Hopscotch Client Retention Strategy will not boost Client Success

One Millimeter Mindset

If you practice a hopscotch client retention strategy, do not get your hopes up. Making clients successful is hardly child’s play. Co-partnering in your client’s success involves more than adhering to a mostly-linear protocol. Rather, start by being better prepared to weigh risks against opportunities. As a result, serve your clients better and better over the duration of your relationship with them.

Will your clients elect you as their go-to professional resource?

One Millimeter Mindset

Clients have a voice and a choice regarding whom they do business with, initially and on an ongoing basis. Obviously, the goal is for clients to initially elect you as their go-to professional resource to serve their needs.

Are You Perceived As Being Too Easy To Work With?

One Millimeter Mindset

Are you perceived as being too easy to work with? Think about it. Yes, you focus on being a team player. And you always try to do “whatever it takes” to acquire and/or serve colleagues and customers.

100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

How Large Is The One Millimeter You Must Journey Professionally?

One Millimeter Mindset

Each of you has a one millimeter that you must journey professionally, to get to where you really need to go. First, keep in mind that each of you has your own, specific one millimeter to move beyond. That millimeter is the space, place, or scenario which gives you professional pause.

Confusing Customer Service Delivery with Customer Experience Delivery?

One Millimeter Mindset

Do we really understand the difference between customer service delivery and customer experience delivery? Or, do we use the two terms interchangeably? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles. That means we assume customer service is someone else’s responsibility. Certainly not ours. After all, we have more important things to do, selling, engineering, coding, managing. Even leading. Oh really?

Choosing the right solution or just a professionally comfortable one?

One Millimeter Mindset

Consistently choosing the right solution to better serve colleagues and clients is no easy task. First, the right solution is not necessarily the easiest or most popular. Next, you or your team can become comfortable choosing professionally comfortable solutions.

How Many Strategic Value Dots Are You Really Connecting?

One Millimeter Mindset

Are you comfortably connecting strategic value dots across your organization? If you are really, really comfortable connecting those dots, you may not be providing the robust yet nimble business outcomes you target. Here’s why.

Should Loyalty Metrics be Reassessed Post-Pandemic? And What About NPS?

How has the pandemic changed customer expectations and CX strategies? From several verticals and a wealth of VOC data, we share key insights and examine if NPS has the same predictive power. See how you should adjust your metrics!

Professionally Reset with 4 One Millimeter Mindset™ Blog Posts

One Millimeter Mindset

First, how will you get from where you were yesterday to where you really need to go, today? Then, how do you plan to navigate from a professional place of irresolution today to one of resolution tomorrow? Throughout September, the pace of how we work accelerated.

Is Your Team Actually Solving The Right Problems In The First Place?

One Millimeter Mindset

Have you ever been involved in a project where everything looked great on paper? Until, that is, the project is implemented within a real-time setting? At that point, what you expect to happen takes off in all sorts of unanticipated directions. I can see some of you nodding your heads in agreement.

Is It Time to Redefine Your Post Pandemic Professional Target?

One Millimeter Mindset

Do you have the same post pandemic professional target you aimed at about 18 months ago? Our professional environments have shifted. Many professionals I speak to feel somewhat out of sync professionally: trying to fit back into environments that just do not fit them anymore.

One Millimeter Mindset January Professional Innovation Posts

One Millimeter Mindset

The first month of 2021 is nearly completed. I don’t know about you. However, to me, it felt like the month’s progress was a tug-of-war. What a stop-start entry into the new year. So let’s get going, shall we? Because you and I have lots of work to do this year. And even more to accomplish together.

Your Guide to Using Conversational Marketing to Drive Demand Generation

What is conversational marketing really about? This guide will examine the market forces at play, shifting buyer trends, how to leverage conversation marketing, and the tactics involved in adopting it for a B2B demand generation strategy.

Are Your Strategic Business Stories too Ambiguous?

One Millimeter Mindset

What happens when strategic business stories become too ambiguous to everyone, including you? Yesterday, we explored whether your compelling business stories are too specific and tactically focused. Today, let’s explore what happens when your stories get lost in the strategic clouds.

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Three Thanksgiving Gratitude 2020 Paradigm Shifts

One Millimeter Mindset

In 2019, I never imagined I’d be creating a 2020 Thanksgiving Gratitude blog post during a global pandemic. However, this is a very different year for all of us. And so is this blog post.

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Retaining Clients leverages an Innovative Customer Retention Strategy

One Millimeter Mindset

Are you creating an innovative customer retention strategy for what is new and next? And nowhere near to whatever has been normal.). Consider that retaining yesterday’s clients just may not be the primary focus of this strategy, either.

Towards Holiday and New Year Hope and Purpose

One Millimeter Mindset

Wishing you 2020 Holiday and 2021 New Year Hope and Purpose. As we move forward together towards 2021, we now share a common story: 2020. How will you incorporate your experiences and insights into the value of your professional story, moving forward? One millimeter at a time.

Driving Business Value with Contact Center and UC Integration

With the growth of hybrid work models and work from home, one thing is more important than ever: integration. But, how are companies leveraging it - both technically and operationally? In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.

Revenue Generation is Everyone’s Collaborative Responsibility

One Millimeter Mindset

Revenue generation is everyone’s collaborative responsibility, regardless of whether it is stated or not in your job description. Are you engaged in revenue generation or cost containment in your current professional role? Instead of either-or, let’s transform your role into yes-and.

Are You A Go-To Complex Problem Solver or A Problem Manager?

One Millimeter Mindset

Do you perceive yourself as a problem solver, manager, or a spectator? Think about it. First, a colleague identifies a current or potential problem. Next, are you their top-of-mind, go-to resource to find a solution?

Choose 3 Focus Areas for Your Continuous Learning Strategy

One Millimeter Mindset

Does a continuous learning strategy fit into your professional roadmap? Are you always focused on learning new stuff, different ways of perceiving problems, and additive skills for professional improvement?

Which Team Role Are You Most Comfortable Serving In?

One Millimeter Mindset

Which team role do you usually take during meetings? Are you usually boxed into a corner, fulfilling a pre-determined role? Or do you assume a different voice at each meeting? And the voice you speak from depends on the nature of the meeting, the participants, and the desired outcomes.

LinkedIn + ZoomInfo Recruiter: Better Data for Better Candidates

Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient, and ultimately more successful.

Successful Collaboration Makes What You Think Actionable

One Millimeter Mindset

Successful collaboration involves taking action on all those marvelous ideas bouncing around inside your brains! Especially taking action on more ideas generated when complex problem-solving, together.