One Millimeter Mindset

Who Or What Is Your Go To? You Really Need One.

One Millimeter Mindset

You are the go-to resource for lots of folks, aren’t you? You always seem to have the right perspective, the right answer, the right choice of words to help people become unstuck. However, at times, being placed in that position leaves you in a lonely place. Who or what is your own go-to?

Make Ideas Actionable By Becoming Understandable

One Millimeter Mindset

Your actions, assumptions, and perspective impact making ideas actionable and understandable. Are you one of “those” team members who is always throwing new ideas out on the table, like a jump ball? And are team members “jumping” at the chance to play around with your ideas?

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Why Pushing Client Boundaries Is Perceived As Butting Heads

One Millimeter Mindset

You are pushing client boundaries when you present and spearhead updated or new ideas, concepts, tools, and technologies. Often, your efforts do not result in accolades from that client. Far too frequently, clients view your efforts as contrarian. Why is that?

When Your Legacy Makes You Legendary To Colleagues

One Millimeter Mindset

Do you know a rare colleague who influences your life so much that they become Legendary? These are the individuals whom we trust implicitly due to their ethics, values, professionalism, and overall humanity. The Legend is more than the sum of their expertise and proficiency.

Create Engaging Scenario-Based Training on ANY Budget

Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.

In this webinar, Tim Buteyn of ThinkingKap Learning Solutions will explore how to optimize learner engagement with scenario-based training. You'll learn what makes up scenarios, how they benefit the learner, and why this is important to your organization. You'll also dive into real-world examples across a wide range of budgets and look at how typical training content can be completely transformed.

Is Targeting Perfectionism Impeding Being Purposefully Present?

One Millimeter Mindset

Initially, there’s a high probability you will lose your balance when learning to ride a 2-wheel bicycle. Also, there’s a high probability that you will fall off the bike and land on the pavement. So, what will you do next?

If It Is Not Fun Then Why Keep Doing It?

One Millimeter Mindset

Those are the words of one of my greatest mentors. I think his words are even more relevant today than they were before. During our careers we get caught up in taking the next steps up the rungs of someone else’s idea of what a corporate ladder looks like.

As You Upgrade Professionally Will Colleagues Support You?

One Millimeter Mindset

When you upgrade professionally, what are your continued expectations about the impact of your achievements? During the past few years, many of you upgraded professionally.

Are You The Default Team Problem-Solver?

One Millimeter Mindset

Are you the default team problem-solver for your teams? Did you earn that default role by chance or design? Are you enjoying the role? If you collaborate on teams, you know that problem-solving together is complex and sometimes frustrating. During some meetings, everyone is on fire and of one mind!

Idea Velocity Moving Faster Than Clients Process Proposed Solutions?

One Millimeter Mindset

Does your idea velocity move faster than clients are able to process what you have to say? Clients need mental breathing room, especially when dealing with complex problems. Consider that moving forward, there really are no simple issues.

The Changing World of HR: Prepare Your HCM for the Future

Speaker: Mark Stelzner - Founder & Managing Principal at IA

Join Mark Stelzner of IA as he discusses how to optimize your current HCM system and the opportunities for new tech.

A Hopscotch Client Retention Strategy will not boost Client Success

One Millimeter Mindset

If you practice a hopscotch client retention strategy, do not get your hopes up. Making clients successful is hardly child’s play. Co-partnering in your client’s success involves more than adhering to a mostly-linear protocol. Rather, start by being better prepared to weigh risks against opportunities. As a result, serve your clients better and better over the duration of your relationship with them.

Do You Consistently Build Or Derail Client Trust in You?

One Millimeter Mindset

Do you consistently build or derail client trust in you? What you say to clients, from meeting to meeting, spoken, and written, matters. Because what you communicate, and how you communicate, either constructs or erodes why customers do business with you.

Confusing Customer Service Delivery with Customer Experience Delivery?

One Millimeter Mindset

Do we really understand the difference between customer service delivery and customer experience delivery? Or, do we use the two terms interchangeably? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles. That means we assume customer service is someone else’s responsibility. Certainly not ours. After all, we have more important things to do, selling, engineering, coding, managing. Even leading. Oh really?

Do People Tune Out Or In Because Of Your Signal To Noise Ratio?

One Millimeter Mindset

It is time to revisit your professional signal to noise ratio before you are tsunami’d by it. Over the past five years, I’ve written about its importance in your professional innovation and cross functional leadership success.

CCO + CMO: A Winning Partnership for Accelerated CX Growth

Find out how collaboration between a CMO and CCO can enhance the customer experience and drive business growth in this new ebook.

How Are You Investing Emotional Energy On Clients?

One Millimeter Mindset

You control how you are investing emotional energy on clients (and colleagues). Some clients always seem to demand more time and attention than others. Yet, these clients are not necessarily the ones who bring out your professional best, are they?

Are You Experiencing A Great Professional Recalibration? You Should Be.

One Millimeter Mindset

There is a great professional recalibration going on. Are you experiencing it? If not, you should be. Let’s explore together, shall we? By now, you are reading plenty about the Great Post-Pandemic Resignation.

Are Your Business Stories Making People Think Twice?

One Millimeter Mindset

Are you leveraging business stories that make people think twice? Business stories provide rich, illustrative palettes upon which to engage people to move forward together.

Are You Serving Yourself First, Serving Others, or Being Self-Serving?

One Millimeter Mindset

Are you serving yourself first or last? Or do you dismiss the importance of serving yourself first as being selfish? On the other hand, do you ever focus on putting other people’s needs ahead of your own?

Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue. Sign up today!

One Millimeter Mindset® 2022 Blog Post Review #1

One Millimeter Mindset

Today’s post compiles five ideas to catalyze you to think about the same things, differently. It is time for action. Yes, sail into uncharted waters so what is uncomfortable and unfamiliar today becomes your professional environment moving forward.

Are You Helping Clients Prioritize Their Own Needs or Your Needs?

One Millimeter Mindset

You all serve clients regardless of your respective professional disciplines. So it follows that when you serve those clients, your focus primarily is helping clients prioritize their own needs. That focus is truly noble.

Are Your Clients Prioritizing Absolutely Everything?

One Millimeter Mindset

When clients are prioritizing absolutely everything, no crystal clear and actionable target emerges. It’s like the clients go to an all-you-can-eat, no limits buffet. They keep piling stuff onto their plates. Yet they are neither interested in the food nor hungry enough to eat what they choose.

Did The Virtual Customer Retention Dog Eat Your Client Base Homework?

One Millimeter Mindset

Surprised to enter 2022 digging yourself out of a huge 2021 customer defection hole? It just could be you left your entire client retention strategy up to the virtual customer retention dog. What excuses do you make to your managers about your less-than-stellar rate of customer retention?

Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

Storytelling Pokes Holes in Organizational Value Silos

One Millimeter Mindset

Organizational value silos are found in all sizes and shapes of companies. Initially, silos are created and nurtured by business and hiring models which categorize people into functional roles based on how they solve problems.

Do You Provide Occasional or Continuous Value to Clients?

One Millimeter Mindset

How will you provide value to clients throughout 2022? Will your strategy yield occasional rather than continuous value? Some of you are always-on, hard-charging professionals. Others of you are more laid-back. However you are just as diligent and proficient about best serving client needs.

Got Collaboration Resistant Colleagues? How about Contrarians?

One Millimeter Mindset

Collaboration-resistant colleagues are tough to work with. Because there is not one idea you can introduce to the table they haven’t heard of before, thought of themselves, or already learned. Or so they say. Do you work with collaboration-resistant colleagues? .

Are You Perceived As Being Too Easy To Work With?

One Millimeter Mindset

Are you perceived as being too easy to work with? Think about it. Yes, you focus on being a team player. And you always try to do “whatever it takes” to acquire and/or serve colleagues and customers.

Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

Today's work culture requires giving people the ability to control when and where they participate in their professional development. Learn how you can provide valuable, self-directed bites of learning content (and strategies to make that content stick) in this webinar!

When Professional Assumptions Prevent Cross Functional Success

One Millimeter Mindset

You and I operate according to a series to basic assumptions which are part of the culture of our professional disciplines. What are yours? Professional assumptions are beliefs taken to be true, even if there is inconclusive proof.

Are Your Strategic Business Stories too Ambiguous?

One Millimeter Mindset

What happens when strategic business stories become too ambiguous to everyone, including you? Yesterday, we explored whether your compelling business stories are too specific and tactically focused. Today, let’s explore what happens when your stories get lost in the strategic clouds.

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Acknowledge Yourself Daily Rather Than Waiting For Others To Notice

One Millimeter Mindset

Do you make it a habit to acknowledge yourself each day? Think about it. Before you awake or when you have that first cup of coffee, take time to appreciate yourself. Then, continue the habit. Make it your priority to tell yourself, throughout the day, how proud you are of “you.”.

One Millimeter Mindset January Professional Innovation Posts

One Millimeter Mindset

The first month of 2021 is nearly completed. I don’t know about you. However, to me, it felt like the month’s progress was a tug-of-war. What a stop-start entry into the new year. So let’s get going, shall we? Because you and I have lots of work to do this year. And even more to accomplish together.

Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Scripts have been around as long as contact centers. Scripts attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. While some scripting attempts have failed, AI and Agent Assist technologies can help.

Start Coloring Outside the Lines of Self-Imposed Boundaries

One Millimeter Mindset

Are you unintentionally creating self-imposed boundaries for your professional self? When do you create these? What stories do you tell yourself, denying the existence of these impediments? How do these limits make you feel secure, comfortable, and end up keeping you professionally static?