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Taking Care of an Elderly Relative: Your Options

CSM Magazine

There often comes a point when your elderly relatives can no longer live unassisted. You have a few different options. You can either get them home help, have them move in with you or even consider a care home for them. Having the decision-making process be collaborative between you and your relative can help.

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How to Write Crucial Return to Work Survey Questions

ProProfs Chat

How has the pandemic affected your work life? If your answer is (1) and (2), you have clearly adapted to the new normal- working from home. However, if your answer is (3) and (4), it is pretty evident that your overall productivity has taken a heavy hit. . Top 9 questions to include in your return to work survey.

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The Cult of the Customer with Shep Hyken

Kustomer

Fourth, take ownership. When a company takes ownership for any unfortunate mistakes or mishaps, they gain the customer’s trust. For example, when a new employee joins a company they have uncertainty, then they learn and align, have experiences, take ownership, and then, hopefully, enter the amazed state. Fifth, amazement.

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5 Ways to Improve Customer Service in Healthcare

Comm100

Remote accessibility to essential services like healthcare is a top priority amongst patients and consumers, with more people listing ease of access and convenience ahead of quality of care. . The pace at which healthcare providers are unveiling digital customer service options doesn’t just hurt customers–it’s bad for business.

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The Roadmap for Racial Healing in the Workplace with Esther A. Armah

Russel Lolacher

In this episode of Relationships at Work, Russel chats with journalist, author and CEO of the Armah Institute of Emotional Justice Esther A. Armah on racial healing and the emotional justice road map for the workplace. She is the CEO of The Armah Institute of Emotional Justice – a global institute on implementing the Emotional Justice framework.

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Improving Every Patient’s Experience – CX Insights by Mr. John Punnoose, Independent Director and Mentor, Hospitals and Health Systems

Customer Guru

This article is framed in a question-answer format; please feel free to share your feedback on the article too. The complexity lies in all the units working in tandem with the common goal of ensuring that the patient who walks in is being taken care of, mentally, physically, and emotionally.

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How to Avoid Making 5 Customer Experience Mistakes

Ecrion

Your overall goal is more than increasing website traffic or hitting sales targets, isn’t it? Your overall goal is more than increasing website traffic or hitting sales targets, isn’t it? Are you now wondering if your strategy is missing the mark? A buyer persona is simply a representation, or an avatar, of your ideal customer.