perspectives point-of-view how-to-shift-left-in-financial-services 
West Monroe
MAY 22, 2023
Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Why All Companies Should “Shift Left”" on Spreaker. Traditional companies are starting to embrace the idea of “shift left” to increase efficiency and manage risk early.
GetFeedback
JANUARY 12, 2020
Customer service takes too long to answer the phone. About eight out of ten business leaders say they want to “improve” the customer experience (CX) to be more competitive. In CustomerThink’s recent study of 200+ CX initiatives, 74% agreed: “By 2020, customer experience will overtake price and product as the key brand differentiator.”.
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Bold360
APRIL 20, 2020
That’s why it’s critical to think about how you can add value to your customer. We discussed how to make complex things simple and comfortable for an audience. But real empathy means thinking about that other person from their perspective, not yours. Imagine what it’s like to be a customer right now.
Lumoa
OCTOBER 31, 2018
We asked 15 experts these three questions to figure out what direction industry is taking: How do you see the future of customer experience? How to overcome those challenges? Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.
Gainsight
APRIL 18, 2022
Through the use of its self-service, visual analytics platform, Tableau has been aiding both organizations and individuals to make better, faster, and data-driven decisions with its advanced analytics capabilities since 2003. During Ian’s time running a services team, he realized that something was “missing” from the customer support process.
ERDM
JANUARY 22, 2019
For marketers, the critical question is how to achieve high-value engagement. The end result is better customer service and a much more natural conversation between the customer and the agent. The end result is better customer service and a much more natural conversation between the customer and the agent.
ERDM
JANUARY 22, 2019
For marketers, the critical question is how to achieve high-value engagement. The end result is better customer service and a much more natural conversation between the customer and the agent. In short, now is the time to shift to person-to-person (P2P) marketing. Article by Ernan Roman, President, ERDM Corp.
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